service desk analyst

service desk analyst Houston, TX

Oil States International
Full Time Houston, TX 53263 - 39593 USD ANNUAL Today
Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Work service desk incidents and requests to support end-users to quickly resolve issues.
  • Provide hands-on assistance to other IT functional groups as assigned.
  • Follow support procedures and contribute to the IT knowledge base.
  • Travel to remote sites to resolve incidents may be required.
  • Other duties as assigned.

QUALIFICATION REQUIREMENTS:

  • 0 to 2 years of IT related experience, with 6 months of practical experience in desktop support.
  • Associate in Information Systems or IT-related certification, or equivalent work experience.
  • Must be customer service oriented.
  • Basic understanding of network and computer hardware.
  • Basic experience supporting end users in a business type environment.
  • Ability to explain technical issues and solutions in user-friendly language.
  • Ability to follow complex instructions and execute tasks under minimal supervision.
  • Solid written and oral communication skills.

PHYSICAL REQUIREMENTS:

  • Lifting and transporting of moderately heavy objects up to 40 pounds.
  • Available to work scheduled on-call shifts or after-hours as required to restore essential services.
  • Occasional travel to domestic locations may be required.
  • Ability to drive and travel by car. Ability to travel by airplane.
  • Sitting for prolonged periods.
  • Ability to use hand/fingers to manipulate keys on a keyboard and operate a pointing device.
  • Vision abilities required by this job include close vision.

service desk analyst
Oil States International

www.oilstatesintl.com
Houston, TX
Cindy B. Taylor
$1 to $5 billion (USD)
5001 to 10000 Employees
Company - Public
Energy & Utilities
1995
Related Jobs

All Related Listed jobs

Sales Consultant
Pickfords Move Management Ltd Basingstoke, England 30000 GBP ANNUAL Today

To assist the Department Manager in all aspects of baggage and export car/vehicle sales. To correctly advise potential customers of the services offered by the

food service worker
ARBY'S - Unit #2033 Kelowna 34840 - CAD HOURLY Today

Arby's believes in the importance of flexibility for employers and employees alike, and we believe that our employees are our greatest asset. We...

operations coordinator
United Airlines Fairfax, VA 60453 - 41256 USD ANNUAL Today
Business Analyst
Royal United Hospitals Bath NHS Foundation Trust Bath, England 27055 - 32934 GBP ANNUAL Today

The post-holder will primarily be responsible for the collation, analysis, presentation of focused information to support the Trust's agenda for business

Education Assistant (History Specialisation)
Lara Search London, England 11.25 - 13.75 GBP HOURLY Today

Assist the history teacher in delivering engaging and effective history lessons to secondary school students. A bachelor's degree in history, languages, English