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ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work service desk incidents and requests to support end-users to quickly resolve issues.
• Provide hands-on assistance to other IT functional groups as assigned.
• Follow support procedures and contribute to the IT knowledge base.

• Travel to remote sites to resolve incidents may be required.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS:

• 0 to 2 years of IT related experience, with 6 months of practical experience in desktop support.
• Associate in Information Systems or IT-related certification, or equivalent work experience.
• Must be customer service oriented.
• Basic understanding of network and computer hardware.
• Basic experience supporting end users in a business type environment.
• Ability to explain technical issues and solutions in user-friendly language.
• Ability to follow complex instructions and execute tasks under minimal supervision.
• Solid written and oral communication skills.

PHYSICAL REQUIREMENTS:

• Lifting and transporting of moderately heavy objects up to 40 pounds.
• Available to work scheduled on-call shifts or after-hours as required to restore essential services.
• Occasional travel to domestic locations may be required.
• Ability to drive and travel by car. Ability to travel by airplane.
• Sitting for prolonged periods.
• Ability to use hand/fingers to manipulate keys on a keyboard and operate a pointing device.
• Vision abilities required by this job include close vision.