service desk analyst Northallerton, England
North Yorkshire Police
Full Time
Northallerton, England
30375 - 25758 GBP ANNUAL Today
Job description
Service Desk Analyst
Location: Northallerton HQ
Salary: Scale 5-6 £25758 - £30375
Contract: Permanent, Full Time 37 hours per week
Key Duties
To provide application support to teams across the North Yorkshire Police (NYP), North Yorkshire Fire and Rescue Services (NYFRS) and the Office of the Police, Fire and Crime Commissioner (OPFCC).
You will work in a team of Service Desk Analysts to offer an effective and efficient service through incident management and request fulfilment to support our front-line services in protecting the public whilst assisting Police Officers and Fire Fighters in performing their critical duties
You will be a specialist in providing technical support to a wide team, resolving issues and providing solutions relating to ICT equipment, infrastructure and applications.
You will play a vital role in contributing to the wider ICT department, identifying opportunities for improvement and efficiencies, whilst taking ownership of problems driving them through to resolution.
Service Desk Analyst Package
- Competitive Salary Package
- 24 days holiday entitlement, increasing to 29 / 30 days with length of service (plus bank holidays)
- Ability to increase holiday allowance through flexitime up to 12 days per annum
- Technical skills development including vendor-based training
- An excellent local government pension scheme
- Access to discounts at major retailers through the Blue Light discount scheme
- Representation through Unison, recognised trade unions
- Cycle to work Scheme available at certain times throughout the year
Where are we?
Northallerton is the market town of North Yorkshire and has an abundance of cafes and eateries along its historical, but modernised high street. The town is easily accessed by the two main roads going north to south – A19 and A1 – or by public transport.
By train:
- Trains from Middlesbrough run about every 20 / 30 minutes, take approx. 30 minutes and cost approx. £12 / 14 return (Anytime)
- Trains from York run between every 5 / 30 minutes, take approx. 28 minutes and cost approx. £22 / 25 return (Anytime)
- Trains from Leeds are about every 10 / 15 minutes, take approx. 50 minutes and cost approx. £35 / 45 return (Anytime)
All whilst using 70% less CO2 than by car
By Car:
- Northallerton is about 7 miles from the A1 Leeming Bar junction or 13 miles from the A19 / A168 Thirsk junction.
- Darlington and Ripon are only a mere 13 miles and takes approx. 30 minutes
- Harrogate is only about 30 miles and will take about 50 minutes
- Park your car for £4 per day or £24 per month right next to the office
All whilst driving along a stretches of road taking in rural settings, away from motorways, towns and cities.
What are we looking for?
Energised, outcome focused professional who are able to demonstrate experience of working in an ICT service desk function in a highly technical customer focused environment.
Please review the attached job description for a full outline of responsibilities.
About us
EnableNY are professionals brought together to support, maintain, and improve the ICT for North Yorkshire Police and North Yorkshire Fire Services’. ICT is imperative to the delivery of safety and wellness of all those living and passing through North Yorkshire.
At EnableNY ICT, we strive to provide technology that not only responds to people in need at time of emergency but aims to help people with their everyday lives, help the vulnerable, support victims and facilitate law enforcement.
We, at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team [email protected]
If you think you’ve got what we’re looking for, we’d love to hear from you.
Please submit you application by 9am on the 22nd of June 2023
About North Yorkshire Police
CEO: Dave Jones
Revenue: $25 to $50 million (USD)
Size: 1001 to 5000 Employees
Type: Government
Website: www.northyorkshire.police.uk
North Yorkshire Police
www.northyorkshire.police.uk
North Yorkshire, United Kingdom
Dave Jones
$25 to $50 million (USD)
1001 to 5000 Employees
Government
Municipal Agencies
