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Job description

We are looking for a hardworking, enthusiastic person for the role of Service Desk Analyst. The role is first / second line IT support and you will log incidents, agree priorities and utilise remote support to resolve up to 80% of issues at point of contact. You will be involved in many aspects of the DDTS service provided to our customers and respond to contacts via phone, self-service and email working within defined service level agreements. You will have a passion for providing excellent customer service, keeping the customer up to date with status and progress, as well as escalating and liaising with other service providers for incidents requiring specialist help.