service desk analyst Schaumburg, IL
NextRow
Full Time
Schaumburg, IL
23 - 20 USD HOURLY Today
Job description
IT Service Desk
[Chicago, IL, 60606], Illinois
Hybrid role -2 days onsite.
Contract Duration -12 +months
Standard Office Hours is 9-5; but open to 8 am -4 pm /10am -6 pm
Pay Rate : hourly on W2 w/o benefits/ 1099
Key Skills Requirements
[Chicago, IL, 60606], Illinois
Hybrid role -2 days onsite.
Contract Duration -12 +months
Standard Office Hours is 9-5; but open to 8 am -4 pm /10am -6 pm
Pay Rate : hourly on W2 w/o benefits/ 1099
Key Skills Requirements
- Local candidate preferably from hospitality Industry with IT Service Desk exp.
- Active Directory/any identity management system - mandatory.
- Ticketing System Experience- mandatory.
- Good communication skills in English
- Preferred skills
- Bilingual in Spanish/French is a top consideration to qualify.
- 3+ years of experience in technical Service Desk preferably with a hospitality Industry/Unit.
- Problem solving skills to troubleshoot technical and logistical problems/situations.
- Quick Learner with sound operating System and technical support operations knowledge.
- A thorough understanding and experience in security data management (data confidentiality, approval hierarchy, necessary allocation of user privileges).
- Ability to learn various projects, create documents for end users like password expiration docs/Updates
- Able to communicate (in-person/email/chat) effectively.
- Able to follow set IT Security guidelines and to accurately record work steps taken.
- Works to establish and codify interaction between the Service Desk and respective IT Teams
- Support related IT projects , address technical issues within the IT infrastructure
- Able to work in a fast-paced environment.
- 2 Rounds
- Initial Phone round and followed up with In-Person Interview
NextRow
www.nextrow.com
Schaumburg, IL
$5 to $25 million (USD)
51 to 200 Employees
Company - Private
Information Technology Support Services
2008
