service desk analyst

service desk analyst Schaumburg, IL

NextRow
Full Time Schaumburg, IL 23 - 20 USD HOURLY Today
Job description

IT Service Desk
[Chicago, IL, 60606], Illinois
Hybrid role -2 days onsite.
Contract Duration -12 +months
Standard Office Hours is 9-5; but open to 8 am -4 pm /10am -6 pm
Pay Rate : hourly on W2 w/o benefits/ 1099

Key Skills Requirements
  • Local candidate preferably from hospitality Industry with IT Service Desk exp.
  • Active Directory/any identity management system - mandatory.
  • Ticketing System Experience- mandatory.
  • Good communication skills in English
  • Preferred skills
  • Bilingual in Spanish/French is a top consideration to qualify.
Other Requirements:
  • 3+ years of experience in technical Service Desk preferably with a hospitality Industry/Unit.
  • Problem solving skills to troubleshoot technical and logistical problems/situations.
  • Quick Learner with sound operating System and technical support operations knowledge.
  • A thorough understanding and experience in security data management (data confidentiality, approval hierarchy, necessary allocation of user privileges).
  • Ability to learn various projects, create documents for end users like password expiration docs/Updates
  • Able to communicate (in-person/email/chat) effectively.
  • Able to follow set IT Security guidelines and to accurately record work steps taken.
  • Works to establish and codify interaction between the Service Desk and respective IT Teams
  • Support related IT projects , address technical issues within the IT infrastructure
  • Able to work in a fast-paced environment.
Interview Process:
  • 2 Rounds
  • Initial Phone round and followed up with In-Person Interview

service desk analyst
NextRow

www.nextrow.com
Schaumburg, IL
$5 to $25 million (USD)
51 to 200 Employees
Company - Private
Information Technology Support Services
2008
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