service desk analyst Cheltenham, England
Job description
Hours: 37 hours per week, 3 shift rotations (8-4, 9-5 or 10-6)
Location: Ullenwood nr Cheltenham and remotely from home depending on shift patterns
We have an exciting opportunity to join National Star's customer-focussed IT Services Team. We wish to recruit an enthusiastic Service Desk Engineer to play a key role, contributing towards the frontline support of our IT Services.
At National Star we are continuing to expand our existing core IT as well as implementing new technology and innovations both on site and public cloud. If you are keen to be at the cutting edge, to develop new skills and get your hands on the latest technology this could be the role for you!
If you have more than two years' experience in operational IT and can work in a logical and consistent manner, have solid technical understanding, get in touch.
Principal tasks
Provide first and second line support and fault resolution for IT services, including:
Office 365
Computer hardware and peripherals including desktops, laptops, print devices, Apple Macs, tablets
‘Bring you own devices’ including phones, tablets, laptops, Augmentative and Alternative Communication devices (AAC), games consoles, TVs, NAS devices, Blu-ray players
Network infrastructure, including wired, wireless, ADSL, VPNs, mobile (e.g. 3/4G)
Telephony, including digital, VOIP and mobile
AV equipment, including projectors, display screens, PAs, interactive whiteboards
You will need to be the kind of person who can work independently to manage your own workloads to meet multiple deadlines, whilst working well under pressure. The IT team prides itself on meeting Key Performance Indicators and making a difference to students and staff.
It goes without saying that you will be customer-focussed, proactive and with a positive approach, with the ability to explain in plain English what is required.
We’d encourage you to get in touch to have a chat about this role so we can give you a greater understanding of the team and how we work as well as the benefits of working at National Star.
This role is based at our Ullenwood campus, with the potential to work remotely, depending on shift systems. You may also be required to occasionally travel to our other sites in Hereford, Gloucester, Malvern and Wales.
How we will reward you:
- Our Golden Hello
It’s motivating to feel valued at work. That’s why all new staff will receive a ‘Golden Hello’ up to the value of £250 for full-time staff (pro-rata for part-time employees) upon successful completion of their probation.
- Staff benefits
Fantastic career development opportunities and comprehensive induction programme - theory and practical
Award-winning training
Use of fitness suite and swimming pool and staff clubs such as badminton, arts & crafts and Zumba (subject to COVID restrictions)
Health Shield medical cover
Life insurance cover
Employee helpline
Contributory pension scheme
Opportunity to purchase a TOTUM discount card
Employee discounts at attractions, high street retailers, supermarkets, utilities and motoring, plus much more
Staff minibus service
Important Information
At National Star, we know the value of a diverse workforce, and welcome applications from all areas of the community. This includes those with disabilities, and we are a proud Disability Confident employer and are committed to providing equal opportunities. In 2018 National Star received an 'Outstanding' from Ofsted.
Please note that all applicants will be expected to undertake a DBS Disclosure, and undergo the necessary employer checks. The level of disclosure to be applied for will be dependent on your job role and will be discussed with you during the recruitment process but is usually an enhanced level. Where appropriate, the adult and child barred lists will be checked and we will not employ anyone who appears on either of those registers.
We prefer people to submit an online application as this helps support the charity in saving money. If you have a disability and need to apply using an alternative format, or if you have any technical problems with our recruitment system, please call the HR Team on 01242 527631 or email [email protected]
All future correspondence with you will be via email (application acknowledgement, invitation to interview etc). Please check your email regularly.
