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Job summary

An exciting opportunity has arisen for the right person to join a new and inclusive team delivering education, pastoral and relocation support as part of the delivery of the Birmingham & Solihull (BSOL) Integrated Care System (ICS) International Recruitment Programme for Adult, Paediatric and Mental Health Nursing, Midwifery and Allied Health Care Professionals (AHPs'). The post holder will provide relocation support, advice and administrative services to support staff members recruited from outside of the UK and help with their transition and relocation into roles within BSOL ICS health and care settings. The post holder will also be a key point of contact between the internationally recruited candidates and the Trust at key stages It may also include the co-ordination of GP registration, Occupational Health checks, UK bank account opening, Diaspora group and staff support networks, occupational health and uniform appointments.

We have established the Recruitment Hub at Attwood House on Bath Row in Birmingham City Centre. The post holder will be based there but this role requires travel to provide a meet and greet service to arrivals to the UK in Birmingham & Solihull which may involve some weekend and evening work, therefore requiring flexibility and the ability to change plans and make new arrangements at short notice. You will be employed by the host organisation; University Hospitals Birmingham, but will travel to / meet with staff from all BSOL organisations.

Main duties, tasks & skills required

You will be joining a team of passionate and enthusiastic staff that will consist of Educators and Administrators working collaboratively with provider organisations to enable a centralised and coordinated approach which is consistent across the BSOL ICS.

You will have experience of working in a team, in either customer facing or the NHS / care environment. The role involves communication Via email, phone and text, so we expect that you will have excellent verbal and written skills.. We expect you to have a working knowledge of Microsoft Office packages and to be able to use your initiative to ensure our new arrivals are welcomed to the UK and have a clear plan of the support we are offering as part of their relocation.

You will be interacting with internationally recruited staff pre arrival and upon arrival and be confident in giving non-clinical information and advice that improves their experience. Dealing with sensitive information daily, you will understand the importance of data security and the right to confidentiality.

You will often work under pressure and sometimes without direct supervision, so we are looking for someone who is confident to take on new challenges and able to adapt to change in a professional and assertive manner.

Maintain effective communication with a range of people across all levels, both within and outside of the organisation. Communicate any ideas or concerns with either team members of line managers as appropriate.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

General Education for example GCSE/English & Maths A-C/ 9-4, Level 2 Functional Skills or Equivalent.

Business administration qualification i.e.: NVQ 3 or equivalent administration experience

Experience of dealing with the public/customer service /people

Experience in being the first point of contact for enquiries from external/internal users/patients and families

Can demonstrate the use of judgment and assessment of situations where there is more than one solution to an issue

Can demonstrate ability to deal with routine and non -routine and unpredictable workload

Experienced in the use or and working with a range of Microsoft office packages

Can organise complex activities which require collating

Experience

Essential

Ability to move between sites working across health and social care as required

Ability to work outside of standard working hours associated with the role which may require travel to meet/greet and receive internationally recruited nurses

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.