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service desk analyst New York, NY

Major League Soccer

Full Time New York, NY 65000 - 58500 USD ANNUAL Today

Job description

Overview:

The Service Desk Specialist is the first point of contact to respond, troubleshoot, and resolve technical issues in a Windows and Mac environment. The Service Desk supports internal staff and external customers efficiently and quickly over the phone, in person, and through remote connectivity software. The ideal candidate will have a strong commitment to high-quality customer service and a solid work ethic.

Responsibilities:

Provide technical assistance on the delivery, configuration, set up, maintenance, troubleshooting of computer systems (Windows & Mac), hardware, software, and mobile devices
Respond to requests on the phone, via email, in person, or through remote access
Applying ITIL standard methodologies to service desk operations, including incident management, problem management, change management, and service level management
Developing and maintaining relationships with external vendors to ensure effective delivery of services and support
Perform daily walkthroughs of all conference rooms to ensure proper maintenance of audio-visual (AV) equipment including but not limited to audio, video, projection, and video conferencing
Create system images for laptops and desktops in readiness for deployment
Manage hardware and software inventory
Assist with enterprise-wide Technology projects
Create documentation for processes, procedures, and issue resolutions
Develop and deliver training materials to end-users to help them better understand how to use computer systems, software, and applications
Provide on-site technical support during offsite events and conferences, including setup, maintenance, and troubleshooting

Qualifications:

Additional responsibilities as assigned
A bachelor's degree in computer science or related field
3+ years of experience in a Help Desk / Service Desk role
Strong knowledge and experience working with Apple operating systems (macOS, iOS, iPadOS), Apple hardware, and Apple software applications
Experience working with Windows and Mac operating systems, along with proficiency in software applications like Microsoft Office, remote access tools, and video conferencing solutions
Strong analytical and problem-solving skills and superior customer service skills
Must have a positive approach and team spirit
High-level of commitment to a quality work product and organizational ethics, integrity and compliance
Strong interpersonal skills and the ability to effectively communicate, both written and verbally
Meticulous with the ability to multi-task, meet timelines, and work effectively in a fast-paced, team environment
AV experience in a corporate setting
Ability to travel to different locations to provide on-site technical support
This role requires in-office work weekdays and ability to provide after-hours support when needed
Ability to lift and move up to 50 pounds

Desired Skills

Knowledge of the sport of soccer is a plus
Multi-lingual a plus
Comptia A+ Certified

Total Rewards

Starting Base Salary: $58,500 – $65,000. MLS/SUM base salaries are contingent upon several factors including individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent through the following:

Benefits – comprehensive and competitive medical, dental, and vision benefits, as well as a suite of programs to promote well-being including a $500 Wellness Reimbursement!
A generous PTO offering is also offered to promote Work-Life balance.
Career & Professional Development – on the job training, feedback, and on-going educational opportunities to continue your personal and professional development.
Employee Engagement – office perks, discounts and employee events that go “beyond the traditional paycheck” to make you feel a part of our team and inspire you to elevate the Game!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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