Service Desk Analyst Sutton, London, England
Job description
IMCD, based in Rotterdam, the Netherlands, is a market leader in the marketing, sales, and distribution of speciality chemicals and ingredients. Its result-driven professionals provide market-focused solutions to suppliers and customers across EMEA, Americas and Asia-Pacific, offering a range of comprehensive product portfolios, including innovative formulations that embrace industry trends.
Listed at Euronext, Amsterdam (IMCD), IMCD realised revenues of EUR 4,601 million in 2022 with more than 4,300 employees in over 50 countries on six continents. IMCD's dedicated team of technical and commercial experts work in close partnership to tailor best-in-class solutions and provide value through expertise for around 60,000 customers and a diverse range of world-class suppliers.
Background and Role
IMCD UK is based in Sutton, Surrey, and employs around 200 people. The role of Account Manager within the food team will be covering accounts in the Animal Nutrition market sectors.
The IT Assistant will provide onsite and remote support and maintenance of all systems, devices and applications used internally by the company employees, currently 220 people.
This role, based in the Sutton office, reports to the IT & Digital Transformation Manager, and works closely with the Systems Analysist and the Junior IT Assistant to support employees at all levels and throughout their employment life cycle to work efficiently, compliantly, and securely.
IMCD UK LTD operates a hybrid working model with employees working from offices in Sutton, Milton Keynes and Leeds, as well as from home, using Office 365, Intune, Azure AD (Active Directory) and a range of Cloud Services & applications.
Your responsibilities at IMCD:
- Providing support to staff using Topdesk ticketing system, applications including Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint & SharePoint) as well as Salesforce, JD Edwards.
- Installing and configuring computer hardware, operating systems, and applications.
- Installing and configuring iPhone’s, operating systems, and applications, using Intune & Apple Business Manager.
- Supporting the roll-out of new systems & applications.
- Maintain other company hardware, such as all in one printers, Logitech Video conference & CCTV.
- Administration and support of Windows operating systems.
- Provide End User training where required.
- Ensure Assets are disposed of in accordance with the WEEE directive.
- Working with suppliers on purchasing hardware & software.
- Working with 3rd party support companies.
- Working on digital transformation projects.
- Implementing EDI for suppliers.
Ideal Candidate:
- Strong, demonstrable IT skills, particularly Office 365 including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune.
- Good working knowledge of iPhones and Apple Business Manager.
- An aptitude for learning new systems.
- A keen eye for detail and confidence dealing with data.
- Clear communication both in person and across email/Teams/phone.
- A logical and considered approach, acting with integrity and responsibility.
- The ability to take instruction and fulfil the tasks independently or collaboratively as required.
- Excellent organisational skills and ability to prioritise conflicting demands.
- Great team ethic and a motivated, positive attitude.
- 1 year + experience working within IT Support within a professional, corporate environment.
- Salesforce CRM knowledge.
- ERP knowledge.
- Project management experience.
- Willing to get involved in digital transformation projects.
Other information
- Over 4,300 staff globally, 220+ in the UK.
- UK office based in Sutton (near the station).
- Standard working hours, 37.5 hours per week, Monday-Friday.
- Team size varies from 5 to 6.
- Opportunity for hybrid working (i.e, 3 days in the office and 2 days WFH).
- 25 days holiday + great benefits.
Job Types: Full-time, Permanent
Salary: Up to £45,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Sutton, SM1 4AF: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: ITAssist
