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The Deal Desk Analyst 2 is responsible for resolving client and account manager questions regarding negotiated contractual business terms operational issues and assisting with the structuring of deals contracts and the billing audit process.

• Act as a liasion between account managers and sales managers to facilitate the contract process
• Assist with negotiating contractual business terms with customers and prospects
• Make recommendations to leadership for the billing audit lifecycle to ensure company is maximizing revenue and billing in a timely manner
• Perform review of contract requests prior to submission to legal; make recommendations and determine business validity
• Review, investigate and resolve operational questions and issues for account managers and clients
• Maintain, update, and provide input on guidelines and parameters for non-standard business and contract terms
• Identify and document initial and negotiated pricing terms for incorporation into contracts
• Assist with identifying and documenting clear and concise custom negotiated contract terms
• Provide input to order processing team on custom contract terms
• Manage the deal desk ticketing system by analyzing and resolving complex inquiries, with escalation to leadership as needed
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

• Bachelor’s degree
• Experience in software sales or contract negotiation in the software industry
• Demonstrated knowledge of revenue recognition guidelines
• Maintain a general knowledge of company's software functionality and comprehension of licensing strategies
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Good analytical and problem solving skills
• Self-motivated with the ability to manage projects independently to completion
• Able to thrive in a fast paced, deadline driven environment
• Able to provide exceptional follow through and be customer-service driven
• Demonstrated ability to handle confidential and sensitive information with integrity, discretion and tact
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Up to 10% travel time required

Based on individual states’ employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $65,000-120,000 and eligible for bonus and benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at [email protected].

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.

Find out more by going to https://www.hyland.com/en/careers/life-at-hyland.

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.