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Living our values is important here and if you want to join a team that is compassionate, inclusive, respectful, collaborative and inspired, you can see more details about the position currently available below.

Current Rate of Pay: Min $28.71 - Max $ 35.89

Current Shifts: days, 8 hours, some on call (temporary full time for 1 year)

Position Summary:

The Information & Technology Service Management Department is focused to:

• Enable patients and families to stay connected, involved and informed in their care,
• Make it easier to make informed decisions and do the right things,
• Provide technologies and tools that make work easier, more efficient and productive,
• Enable communication and collaboration internally and externally with system partners, and
• Enable the integration and sharing of information with regional care delivery partners.

The Service Desk Support position responsibilities include customer call processing, initial incident assessment and triage, information collection and recording, immediate resolution incidents in-scope for the role and escalation/routing of out-of-scope incidents.

The Service Desk Support person is part of a team that provides services to the Guelph General Hospital, Groves Memorial Community Hospital and North Wellington Health Care hospital sites.

Reporting to the Manager Technical Services, Service Desk Support persons may interact daily with any level of the organization and must work closely with the ITSM team as an integrated services delivery organization.

In this role, you will:

• Have ongoing opportunities to learn and grow with a generous professional development program via our education assistance fund and in-house development programs
• Have access to an amazing total rewards package which includes competitive pay, health and dental benefits, Short and long term disability and the Healthcare of Ontario Pension Plan (HOOPP) where we match your contributions by 126%
• Be a part of an organization committed to the well-being of our workforce
• Support the Guelph Wellington Ontario Health Team’s commitment to anti-racism and anti-oppression through our actions
• Be a part of a team of high performing health care professionals

• It’s one of Ontario's most robust and growing economies
• You will have access to excellent schools which include a university and college
• There are multiple centres of faith reflected in the community

• College diploma or University Degree in a relevant technology support field and/or
• 2+ years’ relevant experience in providing technical support role
• Desktop and printer hardware maintenance experience
• Desktop operating system experience
• Networked environment experience
• Advanced Microsoft Office experience
• Effective communication and interpersonal skills
• Excellent telephone etiquette, professional, friendly & courteous
• Excellent verbal and written communications
• Demonstrated ability to work independently and in a self-directed manner as well as collaboratively within a team in a fast-paced and ever-changing environment
• Demonstrated commitment to excellent customer service when interacting with patients, families, colleagues and physicians

All positions at GGH contribute to ensuring there is a safe environment for patients, staff and visitors. GGH is committed to fostering a safe and healthy work environment which provides equal opportunities to people with disabilities. In pursuit of GGH’s vision of together, a healthier community for everyone, all employees are responsible for practicing the values of being compassionate, inclusive, respectful, collaborative, and inspired to provide the highest quality care and experience for patients and their families.