service desk analyst Oswestry, England
Job description
Job Title: Service Desk Lead
Location: Oswestry, Shropshire
Position Type: Permanent, Full-time
Salary: Competitive
We are currently partnering with a leading organization in the technology sector, dedicated to providing innovative solutions to their clients. With a strong focus on quality and customer satisfaction, our client has built a reputation for excellence in their industry. As part of our services, we are actively seeking a highly skilled and experienced Service Desk Lead on behalf of our client to join their team.
Job Description:
As the Service Desk Lead you will play a crucial role in overseeing the entire IT infrastructure and operations within our client's organization. In this full-time, office-based position in Oswestry, you will be responsible for managing a team of IT professionals and ensuring the smooth functioning of all IT systems and services.
Key Responsibilities:
- Lead and manage the IT team, providing guidance, support, and development opportunities
- Oversee the installation, configuration, and maintenance of hardware, software, and networking systems
- Develop and implement IT policies, procedures, and best practices to enhance efficiency and security
- Monitor and ensure the availability and performance of all IT systems, resolving any issues in a timely manner
- Collaborate with various departments to understand their IT needs and provide appropriate solutions
- Manage IT budgets, contracts, and vendor relationships
- Stay updated with the latest industry trends and technologies, making recommendations for system improvements
Requirements:
- Strong technical background in IT systems, networks, and infrastructure
- Excellent leadership and team management skills
- Proficient in project management methodologies and tools
- Knowledge of security protocols and data protection regulations
- Exceptional problem-solving and decision-making abilities
- Excellent communication and interpersonal skills
Benefits:
- Competitive salary based on qualifications and experience
- Bonus scheme based on performance
- Company pension plan
- 25 days of paid holiday per year, plus bank holidays
- Ability to accrue an additional 5 days of holiday per year
- Free on-site parking
If you are a highly motivated IT professional with a passion for technology and a desire to drive innovation, we would love to hear from you. As a recruitment agency, we are dedicated to connecting exceptional candidates with outstanding opportunities. To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Note: This is a full-time, office-based role in Oswestry. Remote or hybrid work arrangements are not available for this position.
We appreciate all applications, but only shortlisted candidates will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Oswestry: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
Work Location: In person
