Service Desk Analyst Manchester, England
Job description
Do you have natural problem-solving skills?
Are you the household tech support?
In this case, the Service Desk Analyst role that we have open could be the chance to further your career in IT and grow in a team that would support your development.
At Club Systems International Ltd, we are the undisputed leaders in golf IT applications. Since 1982, we have been designing, building, and supporting a wide variety of products for golf club administration and management. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate. You could see yourself progressing into a Desktop Analyst/ 2nd Line Support role or a technical role or branching out to other roles within the business such as a developer role or business development roles etc.
Depending on your passion, the sky is your limit at ClearCourse.
You will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being.
As a Service Desk Analyst, you will be responsible for answering customer calls, assessing, and resolving incidents over the phone, accurately logging tickets into ZenDesk, and writing accurate incident notes.
You’ll sit within a team of 12. The team members are a combination of Apprentice Support Analysts, Service Desk Analysts and Desktop Analysts and a Service Desk Manager. This means you’ll have plenty of support and people nearby that you can ask for help.
This is a hybrid role working 37.5 hours a week in Manchester. Office hours are between 8am – 8pm, 7 days a week and shifts vary to cover those hours which is why flexibility in working evenings is a must. There is a requirement for weekend support (either Saturday or Sunday) as well once probationary period has been successfully passed and training has been completed.
A typical day would be to work with the customer to identify and diagnose the incidents and understand when to escalate unresolved incidents. You will assess and respond to daily incoming tickets that have been lodged by our customers through our online help pages and use remote access (Anydesk) tools to offer live assistance to our customers and their EPOS systems.
To succeed, you’ll need 12 months previous experience on a service desk or IT customer service role and interest in IT technologies. Passion for offering excellent customer care is a must.
I appreciate that your CV may not be up to date, so just send whatever you have and apply now to further your IT career.
Everyone will get a response.
Why ClearCourse?
We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.
As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and ambitious business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.
Our FAIR™ Corporate Values
Future-proof: We seek out innovation and we continually strive for progress
Approachability: We’re approachable and we communicate with respect and empathy
Integrity: We will only do what we believe to be the right thing
Responsibility: We are accountable for ourselves, our organisation and the world around us
At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.
