service desk analyst Winsford, North West England, England
Job description
Role type
Police Staff
Contract duration
Permanent
Contract type
Full Time
Department
Information and Technology
Location
Force Headquarters, Winsford
Grade/scale
SC 3/4
£21,432 - £25,353
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
Hours per week
37
10/07/2023, 23:55
Job description
In the role of service desk agent, you will take on multiple responsibilities, working with the team to deliver the best customer service experience as possible to our users.
The role primarily consists of answering telephone calls and providing initial diagnostics, fixing simple issues, and escalating further problems to relevant teams in the department.
As well as answering phone calls the role will involve dealing with customer emails, contacting customers, providing the relevant diagnostics, and taking steps to find resolutions.
Within the team the primary aspect is around customer service, a full training plan will be supplied on a one-to-one basis to ensure you can deliver the customer service that we strive for.
Please be advised this vacancy may close earlier than the closing date due to volume of applications.
Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves.
Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:
- People of ethnic minority
- Individuals who identify as having a visible or invisible disability
- Gender in relation to female representation for PC entry routes
- Gender in relation to male representation for Staff entry routes
- Lesbian, Gay, Bisexual, Transgender + (LGBT+)
If you have any queries in relation to diversity, equality and inclusion or have a request for any additional support you may need, please email [email protected]
Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as incomplete pages will not be saved. As part of the application process, you may be asked to provide evidence of your Qualifications, proof of identity and address, so it is important to make sure you have this information to hand before you complete your application.
