service desk analyst Chertsey, England
Job description
The IT Service Desk Technician provides the first point of contact for users experiencing difficulties with IT systems and services. The successful applicant will deliver high quality telephone and face-to-face IT support to Trust staff of all levels. Good written and verbal communication skills are essential, as is the ability to speak to staff about potentially complex IT issues in plain English. The candidate must be organised, calm and courteous in all situations.
The candidate must be a good team player and show a willingness to learn and develop additional skills. A working knowledge of Microsoft Windows 10/11, iOS and Microsoft Office (standard and 365) suites is required. The successful applicant will be employed as part of a team of support staff responsible for delivering a high quality, professional front line service. The ASPH IT Department supports over 4,000 staff spread across two main sites and a further 2 community sites.
We have a range of devices such as traditional desktops and laptops, plus a growing inventory of tablet and smart phone devices (mainly iOS). ASPH is a supportive and inclusive organisation, we offer opportunities for learning & development, a well-being centre, access to the NHS pension scheme, work perks, NHS discounts, opportunities for flexible working and on-site childcare provision (nursery).
