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Service Desk Dispatcher

At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.

We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We’ve grown a lot since our beginnings back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide.

We’re now looking for a Service Desk Dispatcher to join our team and help us deliver great results for our clients.

The Role

As a Service Desk Dispatcher, you will be responsible for managing support and helpdesk services and the scheduling process.

You will be dispatching workload for our engineers that is inbound via our portal or email. Where possible, you will address issues and escalate matters within your remit.

You will monitor the progress of queries and issues for all team members to ensure operations are maintained efficiently and allocate work accordingly.

Additionally, you will provide support to the Service Desk Manager and Team Leaders by scheduling appointments for onsite technical service work and liaising with customers.

So, if you have Connectwise and engineer scheduling experience, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.

About You

To be considered as a Service Desk Dispatcher, you should have:

• Experience using Connectwise
• Engineer scheduling experience
• Experience with Microsoft technologies
• Excellent customer service and communication skills
• Problem solving skills
• Strong documentation skills

The Benefits

• Attractive remuneration packages
• Flexible, hybrid working
• 25 days annual leave + bank holidays with the option to buy and sell up to 5 days
• Private medical insurance or the option to buy into scheme
• Free flu jabs
• Tiered pension
• Perks including quarterly and annual staff awards, funded social events, referral bonuses
• Excellent learning and development opportunities
• Mileage allowance
• Green travel scheme
• Technology vouchers

Other organisations may call this role Helpdesk Dispatcher, Customer Service Advisor, Customer Service Controller, Helpdesk Controller, Service Controller.

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Service Desk Dispatcher, please apply via the button shown.