service desk analyst Nottingham, England
Adecco
Full Time
Nottingham, England
14 - 13 GBP HOURLY Today
Job description
Exciting Temp Opportunity
Service desk Analyst
Salary £13-14 per hour
Nottingham
Adecco Nottingham, have an amazing exclusive opportunity with our client, who are based in Nottingham. We are searching for several Service Desk Analysts who are driven by quality and service.
Our client offers an attractive benefits package, fantastic working hours, hybrid working and a caring culture.
About the role:
The primary focus will be providing IT support for new and returning students and applicants. The essential responsibilities will include:
You are a motivated individual who thrives in a busy environment and who fits in and works well within a team.
You have some technical IT knowledge and are willing to be trained on use of university systems and processes, and you have excellent people and communication skills. You can think on your feet, proactively draw upon any support available to you, work with the customer's best interest at heart and strive to deliver the highest quality of service.
Working hours:
36.25 hours per week Monday to Friday. The service operates between 08:00-18:00, this role would usually work between 09:00-17:15, but some flexibility may be required.
Also, the IT Service Desk will potentially be open between 10:00 and 16:00 on Saturday 23rd and Sunday 24th September (temporary staff will be expected to attend on Saturday or Sunday)
The interview process will consist of a Teams interview, our client will be looking to appoint the successful candidates in July.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
To speak to a recruitment expert please contact Zelika Douglas
Service desk Analyst
Salary £13-14 per hour
Nottingham
Adecco Nottingham, have an amazing exclusive opportunity with our client, who are based in Nottingham. We are searching for several Service Desk Analysts who are driven by quality and service.
Our client offers an attractive benefits package, fantastic working hours, hybrid working and a caring culture.
About the role:
The primary focus will be providing IT support for new and returning students and applicants. The essential responsibilities will include:
- Providing first tier support for all IT related queries and support requests submitted by the university community via telephone and self-service
- Assisting all members of the university community in the event of a major service disruption and in accordance with Digital and Technology Services Incident Management procedures
- Liaising with IT Service Desk second tier and senior Service Desk staff regarding issues that cannot be resolved at the first point of contact
- Recording all IT Service Desk calls using the appropriate service management software
- Any other duties appropriate to the grade and role of the person appointed
You are a motivated individual who thrives in a busy environment and who fits in and works well within a team.
You have some technical IT knowledge and are willing to be trained on use of university systems and processes, and you have excellent people and communication skills. You can think on your feet, proactively draw upon any support available to you, work with the customer's best interest at heart and strive to deliver the highest quality of service.
Working hours:
36.25 hours per week Monday to Friday. The service operates between 08:00-18:00, this role would usually work between 09:00-17:15, but some flexibility may be required.
Also, the IT Service Desk will potentially be open between 10:00 and 16:00 on Saturday 23rd and Sunday 24th September (temporary staff will be expected to attend on Saturday or Sunday)
The interview process will consist of a Teams interview, our client will be looking to appoint the successful candidates in July.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
To speak to a recruitment expert please contact Zelika Douglas
Adecco
http://www.adecco.com
Zürich, Switzerland
Denis Machuel
$10+ billion (USD)
201 to 500 Employees
Company - Public
Staffing, Recruitment & Subcontracting
1996
