Service Designer | London | Pret a Manger London, England
Job description
Service Designer | Job Description
Responsibilities and experience
Understanding and articulating clearly how services need to change from a user-centred, system, and business perspective
Plan and execute system mapping, customer journeys, scenarios and service specifications
of users and defining how and what organizations need to so that they deliver services more effectively
Working closely with user researchers to define and communicate people’s needs
Work closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experience.
Collaborate with product owners and leaders to drive product strategy and the development roadmap
Identifying how organisations can reduce cost of delivery and improve outcomes through re-design of user experience, business processes, and better collaboration across systems
Setting future visions for products and services that inspire and
meet the needs of customers
Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback
Being critical during the design process of the balance of power in service structures and challenging how people can be empowered and supported to thrive
in their environment
Designing with technologists and developers to take a service live
Facilitate workshops with diverse groups of clients and stakeholders.
Measuring and evaluation
Defining key metrics and measurements for organisations to evaluate their impact, supporting them to use this data to iterate what they deliver
Evaluating the cost of a service delivery
Designing organisations and propositions
Co-designing with our clients and communities to design new service models and value propositions, defining how organisations can re-organise themselves to deliver
products and/or services
Taking research into actionable insights and communicating this in a succinct and human-centred way to stakeholders
Working with researchers and analysts to define unmet needs of people who may not use services, and defining how organisations can independently or collaboratively meet these needs
Analysing and directing on how organisations need to change to deliver more effective services
Coaching and supporting organisations
Supporting teams and organisations to develop the cultural conditions, practices, and rituals to design user-centred services
Teaching organisations how to design better services, and providing coaching to develop these capabilities, outlining where this is best placed in an organisation
Teamwork and daily practice
Keeping our projects on time and budget and reporting to our project directors and Head of Delivery
Working to the highest ethical and moral standards of research and design practice, promoting inclusive design practice at all levels of your work
Providing input and critical thought at our show and tells and design crits
Supporting the development of Snook’s internal processes and tools
Bring an optimistic and entrepreneurial mindset to our work, supporting directors to spot and enable new opportunities in the world
Having confidence and experience in the end-to-end journey of a project, from navigating sales through to end delivery
Having confidence in agile practice and language related to the design process
Bachelor's Degree
