Service Design Business Analyst - Home Based

Service Design Business Analyst - Home Based Remote

NHS Professionals
Full Time Remote 49592 - 62286 GBP ANNUAL Today
Job description

Job Introduction

The UK Health Security Agency (UKHSA) has been set up to provide health security for the nation by protecting from infectious disease and external hazards. It will take action like no other organisation previously in order to mitigate threats to health before they materialise. UKHSA will be a trusted source of advice to government and to the public.

We are looking for a Service Design Business Analyst to join our programme. The candidate must have experience in delivering an IT Service Management (ITSM) solution. The role will involve some discovery work to fully understand and capture the needs of the organisation including users and underlying processes. It will also involve transforming the elicited requirements into a solution design and supporting the implementation across the entire delivery lifecycle (analysis, design, development, UAT and to go-live). The candidate should also be familiar with at least one ITSM or Service Desk tool such as ServiceNow, JIRA etc. Lastly, the candidate should have exceptional stakeholder management skills as they will need to engage with various teams/stakeholder groups throughout the duration of the project.

Home based with approximately 1 day a month in the office - Office Location 17 Smith Square, Westminster, London, SW1P 3JR

Main Responsibilities
  • Fit into an agile delivery team and work within agile delivery principles
  • Lead stakeholder engagements including organising workshops / meetings / interviews with teams / users / stakeholder group
  • Capture high quality detailed requirements and maintain them in a requirements catalogue
  • Produce As-Is and To-Be process flows preferably using BPMN or other suitable standards
  • Contribute to the overall design of the ITSM solution
  • Analyse and evaluate As-Is processes and develop To-Be solutions
  • Effectively communicate insights to all necessary team members and stakeholders during the entire project lifecycle
  • Take ownership to track and report on assigned tasks
  • Contribute and be involved in team planning sessions
  • Support business users during the UAT process and communicate feedback to the delivery team
  • Act as an ITSM Subject Matter Expert (SME) during the project and being available to answer questions regarding the solution
  • Any other project related tasks, delegated by the programme manager
The Ideal Candidate

Essential Criteria

  • Familiarity with ITSM concepts such as service catalogue, request fulfilment, etc.
  • ITSM related certification e.g. ITIL, ServiceNow etc.
  • Excellent and proven stakeholder management / people skills
  • Excellent analytical and conceptual thinking skills
  • Excellent requirements documentation skills
  • Excellent communication and presentation skills including proficiency in Microsoft PowerPoint
  • Experience of creating very clear As-Is and To-Be process flows including proficiency in MS Visio
  • Experience of service design
  • Can do attitude, critical thinker, logic driven, self-starter, adaptable, ability to deliver at pace

Desirable Criteria

  • Knowledge of information governance and information management, or willingness to learn
  • Experience of working in a government department
  • Excellent time management skills
  • A track record of following through on commitments
  • A track record of supporting successful projects
  • Ability to perform in a dynamic environment and overcome obstacles or resistance
  • Constructive and collaborative team player
  • Experience of working in an agile project delivery environment

Service Design Business Analyst - Home Based
NHS Professionals

www.nhsprofessionals.nhs.uk
Hemel Hempstead, United Kingdom
Nicola McQueen
$100 to $500 million (USD)
501 to 1000 Employees
Hospital
HR Consulting
2001
Related Jobs

All Related Listed jobs

Maintenance Executive
The Bodmin Jail Hotel - Maintenance Bodmin, England Today

Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and luxury, set within its breath-taking historic surroundings.

Assistant Quantity Surveyor or Qualified Quantity Surveyor
MiTek West Malling, England 40000 - 50000 GBP ANNUAL Today

Ensure that costs are updated in the ERP in a timely and accurate manner. Educated to degree level/ professional qualification or equivalent experience.

Care and Support Assistant
McCarthy Stone Chelmsford, England 10.72 GBP HOURLY Today

Fully funded opportunities to study for an Adult Care Worker Level 2 or Lead Adult Care Worker Level 3 (subject to eligibility and criteria) .

shift manager
Blenz Coffee Mission Mission 21.560096153846153 - 15.65 CAD HOURLY Today

Blenz Mission

Blenz coffee is proud to announce the opening of a brand new drive thru located along the Lougheed Highway in Mission...

Technical Project Manager - Agile/Scrum
Tesco Welwyn Garden City, England 51759 - 52959 GBP ANNUAL Today

Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more.