Service Delivery Manager London, England
Job description
Your role
Are you someone who likes a challenge in your working environment as well as the role you are carrying out? Can you manage a varied work load and successfully deliver on all levels of Service Management? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver a world class Service? If this is your world, this is your opportunity to transform it for the better.
We are looking for a Service Delivery Manager to manage end-to-end processes on one of our DNS accounts. The role holder will be responsible for delivering across several Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability.
For each Service Management function, the role holder will be responsible for maintaining the appropriate Plan, along with the underpinning Process, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service remains compliant with the relevant processes and standards, is delivered in the most efficient manner, and continually improves.
The role is crucial to the successful delivery of an ongoing service, maintaining a focus on meeting and exceeding customer expectations.
Your experience
To be successful in this role, you should:
- Have a proven track record of Service Delivery Management
- Customer management
- Reporting internally and externally
- Incident management
- Problem management
- Change management
- Release and Deployment
- Capacity and Availability Reporting
- Commercial governance
- Contract adherence and management
- Technical direction
- Possible Telephone Stand By 1-4 weeks
- Security
Please note, candidates will be required to undergo a high level of security clearance necessary for this role and must be willing and eligible to do so.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You .
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.
We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.
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