Service Delivery Manager Aberdeen, Scotland
Job description
We are a reliable international digitalization ally for the Oil & Gas, Renewables, and Ocean Industries, operating across the globe through various office locations. Cegal is driven by ambitious growth objectives, including an extended global footprint and a strategic shift toward green and renewables sectors.
Recognizing the pivotal significance of effective delivery in achieving these goals, we are currently seeking a skilled and seasoned Service Delivery Manager to join our team.
Are you a proactive and results-driven professional with a strong background in service delivery? Do you excel in managing teams, optimizing processes, and ensuring exceptional customer satisfaction? If so, we invite you to join our team as Service Delivery Manager at Cegal Ltd.
Our Cloud Operations and Global Customer Support Department are undergoing rapid expansion, and we are actively seeking new team member to join our Aberdeen office. To become part of our dynamic team.
About the role
As our new Service Delivery Manager, you are a seasoned professional with a substantial and broad technical expertise who supports customers ensuring quality of all delivered services to client base.
What truly makes our products industry leading is the people behind them. Cegal is a company that takes pride in its employees and the company culture, and our values are the foundation for every decision.
Our mission of Shaping the digital future is our guiding light. We will continue to lead the market in terms of digitalization with our global presence and transition into green and renewables industries.
Responsibilities
Maintain governance and positive relationships with customers.
Manage service delivery for all operational deliverables in the contract.
Establish and refine delivery processes, where the goal is to deliver world class service.
Ensure processes are efficient and cost-effective.
Identifying areas for improvement and implementing corrective actions to enhance service quality.
Monitoring key performance indicators (KPIs) and ensuring that service level agreements (SLAs) are met or exceeded.
Build partnerships and liaise with our team leaders to determine criteria for the delivery of those services, and how to develop solutions to any issues that arise at our Cegal offices around the world.
Responsible for resource management and scheduling of work tasks within the client.
Collaborating with cross-functional teams to ensure smooth service delivery, from planning to execution.
Participating in regular review meetings with clients to assess satisfaction and gather feedback.
Generate and analyse monthly service reports and present to client.
Keeping abreast of industry trends and best practices to continuously improve service delivery processes.
Who you are?
Competencies are important, but we are also convinced that your motivation and your personal qualities are important success factors. Being trusted by customers in securing their business, to succeed and thrive as our Service Delivery Manager, we believe that you can identify with the following:
Customer Service-oriented and committed.
Ability to deliver a high level of quality and customer experience
Ability to manage multiple tasks simultaneously
Strong leadership and teamwork skills
Analytic, with excellent cooperative, communication, and presentation skills
Able to take ownership, robust, reliable, and independent
Engaged, creative, determined, and responsible
Determined to closely follow up from start to end of delivery with high quality
Technical background or equivalent experience
Be a team player and contribute to knowledge transfer and competence development
Curious and fast learner, particularly with regards to new technologies
If you can also relate to several of the following qualifications, we believe that we’re a good match for each other:
Microsoft or other IT Technical certifications
English language both written and oral on a professional level, as well as excellent interpersonal & communication skills
Relevant experience within Service Management and ITIL
Relevant Degree in IT
Experience from working in environments where adherence to compliance and security regulations plays a key role
Office Based in Aberdeen with a requirement to travel to customer sites globally
Who we are?
In Cegal you will find an Inclusive and social work environment, where you will experience being seen, heard, and appreciated. We also believe diversity develops a creative and innovative working environment. You will be part of a company with competent and committed colleagues who are Super Skilled in their fields. We share our knowledge, invest in competence development, and collaborate with colleagues across departments and countries to innovate, and deliver business value to our customers. We are Fuss-fighters and passionate problem solvers who help our customers turn complex problems into smart solutions.
Why us?
At Cegal, we recognize that work is about more than competitive compensation and career opportunities. It's also about connecting people, building relationships, and creating purpose. We believe that this is exactly what happens in Cegal, and the reason for that is a mix of:
- Exciting and challenging tasks
- Innovative and agile work environment
- International and diverse teams
- Time in your workday to grow, develop professionally and build new competence
- Flexibility that gives you a work-life balance
- Social clubs, Network of Excellence communities and exciting events
Does this opportunity trigger your curiosity?
Send us your CV and application where you describe why we are the place for you, and why you are the one for us!
About the hiring process:
We evaluate applications as we receive them and will interview candidates continuously to ensure that the process runs smoothly and efficiently for both you and us.
Location:
UK – Aberdeen
Questions?
Please feel free to contact me about the position:
Marie Jamieson
Call me on 07921 399877
About Cegal
Delivering leading industry software, world-class consulting, and mission critical cloud solutions, we are shaping the digital future. With more than 870 employees in 9 countries, we are growing to become a leading global technology company for the energy industry.
Our people and culture are the cornerstone of our company. We believe diversity is a key to a creative and innovative environment. Cegal is represented by close to 40 nationalities, encompassing different cultures and backgrounds. We empower people, embrace diversity, and encourage new ways of thinking.
We can’t wait to hear from you and explore a common future.
This is a direct company recruitment. We will not accept applications or candidates via employment agencies.
