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Job description

Applications are invited for the post of Care Navigator within the Cancer Information Department at St Helens & Knowsley Trust. The Navigator posts are a very exciting development and an opportunity for us to be innovative in the way patients with a suspected cancer diagnosis are managed through their diagnostic journey.

The role will involve liaising with patients, their relatives and clinical and administrative teams, both within the Trust and tertiary centres to coordinate appointments, investigations and treatments. The post holder will also provide input into the Trusts cancer PTL meeting to provide information about patient pathways to support the achievement of waiting times standards and ensure effective shared learning from any pathway breaches.

The post holder will provide effective support to cancer multi-disciplinary team meetings and ensure all data requirements are collected and input onto the relevant database. The data collected will form the Trust’s mandatory submissions to all national and statutory requirements, for example - Cancer Outcomes and Services Dataset (COSD), and Cancer Wait Times database.

The team will be working a hybrid model with some time working from home and some time spent at Knowsley Community College and will be an integral part of the Cancer Information team. However, they will also work in close collaboration with all clinical and support service teams which could require time spent on either Whiston or St Helens Hospital sites

• To act as the key point of contact for patients, coordinating and providing first line support to the patient whilst they are moving through the cancer pathway; signposting on to other services as the need is identified e.g. psychological support
• Communicate with a range of clinical and non-clinical staff concerning progress of patients along the pathway
• Provide and receive complex information and facilitate communication between different clinical services as part of managing the patients pathway
• Co-ordination of care to ensure seamless patient pathways
• Ensuring that test results, clinic letters and notes are available and communicated to the clinical team at the earliest opportunity to inform the next steps in the pathway.
• Work closely with the MDT Co-ordinators to ensure good preparation of cases for MDT discussion and that MDT outcomes are followed up in a timely manner.
• To foster good links and relationships between all members of the team who are involved in the patient’s pathway.
• Foster good links between patients and their key worker / Clinical Nurse Specialist
• Collection of patient information from test results, clinic notes and MDT’s in order to complete data
• Ensure accurate cancer waiting times data is collected and recorded for each cancer site responsible for and adhere to relevant deadlines

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

• Acute Trust of the Year – HSJ Awards November 2019
• Trust rates Outstanding by the CQC – Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
• Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
• Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

• Standard of care
• Best place to work
• Care of patients being the Trust’s priority
• Staff engagement
• Staff morale
• Compassionate and inclusive
• Providing a safe environment for staff

KEY DUTIES

• To act as the key point of contact for patients, coordinating and providing first line support to the patient whilst they are moving through the diagnostic pathway; signposting on to other services as the need is identified e.g. psychological support
• Communicate with a range of clinical and non-clinical staff concerning progress of patients along the diagnostic pathway
• Provide and receive complex information and facilitate communication between different clinical services as part of managing the patients pathway
• Co-ordination of care to ensure seamless patient pathways
• Ensuring that test results, clinic letters and notes are available and communicated to the clinical team at the earliest opportunity to inform the next steps in the pathway.
• Work closely with the MDT Co-ordinators to ensure good preparation of cases for MDT discussion and that MDT outcomes are followed up in a timely manner.
• To foster good links and relationships between all members of the team who are involved in the patient’s pathway.
• Foster good links between patients and their key worker / Clinical Nurse Specialist
• Collection of patient information from test results, clinic notes and MDT’s in order to complete data
• Ensure accurate cancer waiting times data is collected and recorded for each cancer site responsible for and adhere to relevant deadlines
• Ensure site specific data is collected on relevant databases, using identified data collection processes, in agreement with clinical teams
• To provide basic analysis of the data for Clinicians and the Cancer Data Coordinator and assist in any audits when required
• To develop new and maintain existing contacts with the appropriate departments within the Trust
• To liaise with members of staff at all levels, e.g. Consultants and other health professionals in the Trust and also with the tertiary centres
• To ensure accurate entry of data to the Somerset Cancer Register allowing data transfer on agreed deadlines and in accordance with National data submissions. For example COSD
• Tracking of patients with targets set to predict when next data collection is required, and to check if all investigations are underway
• To provide cover for other Care Navigators in times of absence for example annual leave, sickness absence
• Undertake any other ad hoc duties deemed relevant to the post and grade

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Responsible for co-ordination of the diagnostic pathway of patient referred under a 2 week rule process, ensuring that all cancer data/information is stored and transmitted in a format, which adheres to all aspects of the Caldicott guidelines.
• Work within defined protocols and procedures for management of the patient pathways, under supervision of oversight of the clinical team
• Due to the sensitive nature of cancer information, ensure that the system, recording processes and MDT processes fulfil both Information Governance and Data Protection requirements/rules.

ADMINISTRATIVE RESPONSIBILITIES

• Regularly review procedures to ensure working processes are fit for purpose.

TEACHING & TRAINING RESPONSBILITIES

• Support the Cancer Data Coordinator in training new Care Navigators and MDT coordinators

RESEARCH & AUDIT

• To provide basic analysis of the data for Clinicians and the Cancer Data Coordinator and assist in any audits when required.
• To participate in ad hoc projects such as the Cancer Services Improvement Partnership.