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Location: Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The role

Are you passionate about making a difference in the energy sector and helping vulnerable consumers? We are seeking a highly motivated and skilled Service Delivery Coordinator to join our Energy Projects Team and support the ongoing delivery of our energy initiatives.

This busy and varied role will not only test your service monitoring, analytical and time management skills but will also provide the opportunity to work with a variety of organisations and individuals.

You will require high-level IT skills and excellent verbal and written communication skills. The ability to work on your own initiative as well as part of a team is essential. Excellent interpersonal skills are also required to build relationships internally and externally in an inventive, responsible and generous culture.

Please download the candidate pack for more detailed information about the role, the projects and the person specification.

Join our team and contribute to our mission of providing energy advice and support to those in need. Apply now and make a positive impact on vulnerable consumers' lives.

To apply
This is a maternity cover role of up to 12 months. To apply please submit an anonymous CV and a cover letter of no more than 2 pages addressing how you meet the following criteria:

• An awareness of advice services and their delivery.
• Proven ability to collate information and write concise reports, including analysing management information, identifying issues/risks and making recommendations
• Proven ability to work on own initiative and plan and organise own work in a busy environment and working accurately to agreed deadlines.

Provisionally, interviews will be held week commencing 11th September 2023. Candidates will receive notification about their application in the first week of September.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

In the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants