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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

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  The Patient Service Coordinator (PSC) is responsible for the day-to-day operations surrounding scheduling, registration, billing denials and transportation of patients. Serves as a subject matter expert and functions as a liaison between Patient Financial Services and providers and/or Office Managers across Outpatient Rehab Sites. Contributes to Performance Improvement initiatives by trending and tracking operational issues & is responsible for scheduling, registration and billing; may assume additional responsibilities as requested.

Responsibilities:

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  Coordinator Accountabilities: Coordinates the day-to-day and, operations, ensures staffing meets daily schedule requirements; communicates changes appropriately. Generates financial reports on a regular basis and works towards reconciliation. Resolves work queues and/or issues from front-end reports. Proactively prioritizes recovery of missing charges. Generates and analyzes reports to monitor and coach real-time performance against -established expectations/metrics. Ensures changes in process, procedure and/or policy are communicated to staff clearly and timely. Collaborates with managers and providers to establish, implement, and maintain policies, procedures and to support efficient workflows. Assists staff in resolving complex issues related to scheduling and billing. Participates in the interviewing process for Patient Services staff. Develops and oversees the training of new Patient Services staff. Performs daily patient scheduling, and medication management schedules as needed/required by the OPBH Sites. May provide Penn Chart administrative support to providers and Off- Site Office Managers. Coordinates with Central Admissions, Insurance Verification, Utilization Management , and OPBH Sites to ensure patient registration and schedules are completed timely and accurately to support documentation, transportation and revenue cycle. Understands and anticipates scheduling needs, coordinates service recovery efforts; enlists management assistance as appropriate. Identifies opportunities to improve the patient experience. Schedules patient appointments (on phone or via internal communication methods) based on LOC and established protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments. Provides senior level support to Office Managers and/or Patient Services Staff relative to arrival /departure activities of patient across all OP sites, performing point of service activities (collecting copays and recording accurately, maintaining workflows around signatures/forms, updating appointment status in EMR, and all front end procedures). Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols when needed. Provides senior- level support to local sites regarding time of service collection procedures. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Access Center Accountabilities: Coordinates clinical and administrative aspects of the new patient scheduling encounter. Monitor ACD call volume to ensure timely response to providers. Solves telephone issues and timely reports problems related to volume to manager. Follows established downtime procedures for registration. Provides education, training and on-going support to OPBH front- end site teams.

Education or Equivalent Experience:

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  H.S. Diploma/GED (Required)
• And 2+ years relevant work experience inlcuding Medical Office experience; advanced knowledge of insurance and medical billing.
• Bachelor of Arts or Science

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.