Job description
- Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor or Lead Client Advisor;
- Support the team in the selling process, ensuring the highest level of client experience;
- Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions;
- Provide dressing room support to Client Advisor and Client;
- Answer, direct and transfer calls with exceptional level of professionalism;
- Understand client needs to assist in escorting them to the proper department;
- Interact with clients to ensure an elevated shopping experience.
- Support with the packing and payment process;
- Facilitate store transfer requests, charge sends, and product inquiries;
- Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.
- Assist the sales staff in pulling different styles and sizes from stock;
- Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations.
- Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
- Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.
- At least 2 years of experience in luxury retail, hospitality, or customer service-related industry;
- Experience operating a POS system, a plus;
- Excellent interpersonal and communication skills;
- Strong understanding of customer service needs and priorities;
- Ability to multitask, with a strong attention to detail;
- Familiar in Microsoft Word and Outlook;
- Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.
- Execute the mission of the role with a Radically Client-Centric mindset;
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
- Be Relentlessly Creative and approach challenges with an innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
- Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
- Actively gets things done, raising the bar for performance, and taking accountability for own actions
- Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
- Builds trust-based relationships across boundaries and encourages collaboration
- Adapts own style to communicate impactfully
- Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
- Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
- Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
- Qualified candidates must have the proper work authorization to work in the United States
About Gucci
CEO: Marco Bizzarri
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Company - Private
Website: https://careers.gucci.com/
Year Founded: 1920