service coordinator Remote
Job description
Senior Conduct Services Coordinator
American Public University System
The Senior Conduct Services Coordinator assists the Office of Student Conduct in documenting and administering appropriate disciplinary actions in response to reported student conduct violations and facilitates the grievance resolution process for complaints and concerns reported. This role works closely with students, faculty, staff, and the university community to document, investigate, and resolve complaints reported through the University’s general grievance process. The Senior Student Services Analyst assists in maintaining the Student & Alumni Services’ internal and external communication strategy. The Senior Coordinator will work with the Associate Vice President of Student Rights and Responsibilities to document and administer appropriate disciplinary actions in response to reported student conduct violations and facilitates the grievance resolution process for complaints reported to the Office of Student Conduct.
Responsibilities:
- Report, document, and conduct thorough, unbiased investigations into student conduct violations and student grievances, collecting articles of evidence as necessary
- Implement and monitor ongoing conduct interventions and sanctions
- Prepare and edit correspondence, communications, and other documents for broad distribution through the university mass emailing system, internet and/or intranet pages
- Prepare and edit correspondence, communications, and other documents for broad distribution through the university mass emailing system, internet and/or intranet pages
- Maintain comprehensive knowledge of the student handbook, as well as department and university policies and procedure
- Communicate and coordinate across the University to investigate and resolve student conduct issues and grievances
- Serve as an advocate for both students and the APUS code of conduct standards
- Coach students on remedial behavior and University expectations
- Assist with special projects as needed to enhance the division of Student and Alumni Services
- Other duties as assigned
Requirements:
Candidates should be able to demonstrate strong verbal and written communication skills, strong analytical and research skills, the ability to manage multiple tasks and/or projects under tight deadlines, excellent customer service skills, and a high level of discretion and professionalism.
- Prior experience in higher education, student services/affairs, required
- Strong understanding of university policy and higher education regulations and best practices, required
- Exceptional problem solving and de-escalation abilities
- Proficiency with Microsoft Office suite, required
Education:
- Bachelors or equivalent experience; Masters preferred
About Us:
American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.
It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.
Colorado, California, Washington and NYC Pay Transparency Statement
If you are a resident of Colorado, California, Washington or New York City and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]
