Service Centre Manager Leeds, England
Job description
Job Summary:
As the Gate Gourmet Warehouse Manager for the LNER contract, you will be responsible for managing and delivering safe, efficient, and cost-effective services encompassing all areas of the operation. Consistently providing first-class service to the customer's requirements according to the contract within the areas of responsibility and function listed below.
Main Duties and Responsibilities:
Ensuring working practices comply with GG Food Safety principles.- Adopting safe working practices by adhering to Health & Safety guidelines and GG policies and procedures in all areas.
- Ensuring that working processes are complied with, in line with the contract specification and requirements.
- Indirect management of up to 100 staff depending on location.
- Managing headcount and labour budget on a daily basis, and ensuring that all rosters provide adequate coverage across the business while treating the staff fairly.
- Motivating and empowering staff to deliver continuous improvements in processes, productivity, and standards.
- Identifying process gaps to find bottlenecks and other issues and developing appropriate solutions.
- Leading the Operational Duty Managers, SCSTLs and CSTLs to create a team environment that promotes good employee morale and ensures a high level of commitment and pride in the role being performed.
- Driving performance achievement across the LNER Contract to ensure SLAs are being achieved and breaches are being mitigated.
- Carrying out continuous analysis of operations identifying and implementing on-going efficiencies and more-for-less methods of working.
- Ensuring all relevant procedures, systems, and processes, including the ISO quality systems, are in place and maintained at all times.
- Ensuring the highest level of H&S and Food Safety compliance. Undertake regular site audits taking appropriate actions as required.
- Carrying out quality training and development in a systematic and professional way to meet the needs of the business and assisting individual team members with their personal development. Ensure training is recorded and all team members complete the Company Induction Programs.
- Correcting unacceptable behaviour and performance in line with the Company disciplinary procedures.
- Liaising confidently with senior representatives of our customer.
Education:
Degree preferred but will accept significant QBE
IOSH Certificate
Work Experience:
7+ years managerial experience in a role where a high level of staff or other resource management skills have been required is desirable
Experience of working in an unionised environment
Technical Skills: (Certification, Licenses and Registration)
MS Office
Language / Communication Skills:
Excellent English and numeracy skills
Effective communication and self-presentation skills
