Service Assistant - Leeds

Service Assistant - Leeds Leeds, England

Tesla
Full Time Leeds, England 21519 - 27108 GBP ANNUAL Today
Job description

What to Expect
We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Assistant role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.
We Offer:
  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with innovative technology, advanced tools and software
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace
What You’ll Do
  • Providing effective and courteous service to all visitors, existing customers, and employees.
  • Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests.
  • Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times.
  • Creation of purchase orders to ensure timely progression of 3rd party repairs.
  • Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues.
  • Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
  • Provide workshop support on loan vehicle administration relating to customer appointments
  • Working collaboratively with Front of House, manage the parking arrangements on site.
  • Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
  • Audits of Loan Vehicles.
  • Account Receivables for site specific vehicles and chasing any outstanding balances
  • Supporting customers with queries, bookings and education on vehicle use when required
  • Provide an all-round excellent experience to our customers on a day-to-day basis
What You’ll Bring
  • Excellent written and oral communications skills in English
  • Exceptional Customer Service and soft skills
  • Ability to effectively prioritise and multi-task
  • Creative mindset that thinks outside the box and can invent new solutions to problems
  • Flexible schedule and shift working
  • Attention to detail and accuracy
  • Ability to work well under pressure and with a diverse range of personalities
  • Establish and maintain positive, cooperative, and working relationships
  • Excellent skills with Microsoft Office packages
  • Full valid UK driver’s license for 2 or more years

Apply today.

All applications must be submitted electronically, and contain an English CV.

Service Assistant - Leeds
Tesla

www.tesla.com
Austin, United States
Elon Musk
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Transportation Equipment Manufacturing
2003
Related Jobs

All Related Listed jobs

Housekeeping Assistant
Vita Student Glasgow, Scotland 10.5 GBP HOURLY Today

N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of rights to work in the UK and employment

patient care professional
Right at Home UK Braintree, England 25272 - GBP HOURLY Today
support engineer
Castle Employment Group Thirsk, England 30000 - 25000 GBP ANNUAL Today

If you’re an experienced IT Support Engineer looking for your next opportunity, a UK market leader in construction is currently looking for...

Radiographer
Resource Finder Recruitment Ltd West Bromwich, England 27055 - 32934 GBP ANNUAL Today

FREE Resource Finder Welcome Pack (includes a high street/food voucher, UK sim card with data and more). To assist in the provision of services over an extended

GLOBAL PR MANAGER
Dr Martens London, England 82159 - 89916 GBP ANNUAL Today

Reporting into and working closely with the Global Head of PR, the role requires strategic and creative thinking as well as the ability to plan, execute,