Service Advisor/Writer

Service Advisor/Writer San Jose, CA

Stevens Creek Volkswagen
Full Time San Jose, CA 60000 - 150000 USD ANNUAL Today
Job description

Responsibilities (include but are not limited to):

  • Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
  • Assist customers with any service needs they have for their vehicle.
  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
  • Attends all staff meetings, trainings, and educational classes as required.
  • Follow all company policies and procedures.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
  • Performs other duties as assigned.

Requirements (included but not limited to): Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.

  • Pleasant/friendly demeanor and an outgoing personality.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Unrestricted California driver's license and clean driving record.
  • Able to drive both automatic and standard-transmission vehicles.
  • Basic computer and internet skills.
  • Product knowledge a PLUS!
  • Willingness to learn.
  • A desire to work in a commission, performance based environment.
  • Ability to multi-task and follow tasks as assigned.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.

Benefits

  • Competitive Pay
  • Medical and Dental
  • 401K

Experience

  • Auto Dealership: 5 years (Preferred)

Job Type: Full-time

Pay: $60,000.00 - $150,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Day range:

  • Weekend availability

Shift:

  • 8 hour shift

License/Certification:

  • Driver's License (Preferred)

Work Location: One location

Service Advisor/Writer
Stevens Creek Volkswagen

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