service advisor Cheadle, North West England, England
Job description
Starting salary: £22,630 per annum, plus performance bonus & benefits
This role is office based Monday - Friday, working hours are 9am - 5.30pm
We are Together - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.
Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.
As a Customer Service Advisor you will deliver high levels of service so that customers’ needs are met and delivery of appropriate customer outcomes.
Through positive engagement ensuring the customers are at the heart of what we do, aiming for first time resolution and positive customer experience
Key Responsibilities:
- Present a professional image of the company to deliver positive customer experience throughout the customer journey
- Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate TCF principles
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
- Manage vulnerable customer cases in order to ensure the most appropriate support is provided
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Effectively communicate with customers in order to maintain relationships and provide positive customer experience
- Efficiently and accurately respond to customer written requests in order to meet their expectations within service level agreements
- Responsible for accurately updating and amending the customer account ledgers
Skills & Experience:
- Experience within Customer Service environment
- Strong communication and telephone skills
- Excellent attention to detail
- Strong literacy and numeracy skill
- Good multi-tasking skills
- Flexible approach & ability to adapt to change
- Organisational skills
Additional Information
Benefits working at Together
- 26 days holiday, (increasing with service) your birthday off, and bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Ambition is in our nature and we’ve created ambitious commitments to make sure we can play our part in protecting the future for generations to come. Check out our Sustainability page to find out more:
https://togethermoney.com/sustainability
Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
