Service Advisor Loanhead, Scotland
Job description
Please note we are holding a virtual open evening via MS Teams on 24th January 2023 between 18:30 and 20:30. If you would like to register your interest please state this in your application with your full name and preferred email address to receive the open evening invitation.
Police Scotland are recruiting for future vacancies at our Service centres in Bilston Glen, Edinburgh. You will provide the highest possible standard of service to the Public and the Force by responding to all emergency and non-emergency calls including the provision of advice and assistance, signposting to appropriate information services, recording call information accurately on relevant systems and identifying the level of initial police action that is required.
Please note, if you are successful, we hold you on a list for up to 12 months, so you may be waiting a period of time before you receive a training and start date.
We offer a range of full time and part time shifts:
- · Full Time – Early Backshift- 35 hours,
- · Full Time – Backshift- 35 hours
- · Full time - Late Backshift- 35 hours,
- · Part Time - Rotational Back Shift - 18 hours
- · Part Time – Backshift - 20 hours
To gain more information on the shift pattern please state this when you apply. Please note your first shift preference may not always be guaranteed.
The Selection process is split into three parts. Submit your updated CV via Indeed, once reviewed you will be emailed by the Recruitment Team to submit your application via Police Scotland's online application portal. A link for this will be emailed to you so please keep an eye on your communications via Indeed.
Once submitted via the portal, and you have met the shortlisting criteria is met, you will then be invited to a virtual MS Teams competency based interview. Where you will be assessed against the following CVF competencies:
- We are emotionally aware
- We take ownership
- We deliver, support and inspire
The MS Teams interviews take place on various dates, Monday - Friday at 1000, 1200, 1800, 1900 and 2000.
Then after this, if you are successful at your interview, you will be invited to a half-day selection centre that will comprise of the following exercises:
- Call Taking
- Assessing and Prioritising information
- Identifying locations
- Numeracy, General and Geographic knowledge
- Audio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minute
The half-day selection centres will take place at 0845, 0915, 1330 or 1345 on the following dates:
- Saturday the 28th of January 2023 - Jackton Force Training and Recruitment Centre. This will be a national selection centre for candidates applying for future vacancies at any of our Service Centres.
- Sunday the 12th of February 2023 – Bilston Glen Service Centre, Edinburgh
- Saturday the 18th of February 2023 - Jackton Force Training and Recruitment Centre
- Sunday the 12th of March 2023 - Bilston Glen Service Centre, Edinburgh
- Saturday the 18th of March 2023 - Jackton Force Training and Recruitment Centre
- Saturday the 8th of April 2023 - Jackton Force Training and Recruitment Centre
- Sunday the 16th of April 2023 - Bilston Glen Service Centre, Edinburgh
Full details regarding this vacancy can be found on the Police Scotland vacancy page under Police staff, vacancy number 1780.
Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 35 per week
Salary: £26,396.00-£28,482.44 per year
Benefits:
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location: One location
Application deadline: 31/03/2023
Reference ID: Vacancy 1780
