service advisor Nailsea, England
Job description
Looking to work for us – great choice we love it here too!
Full and Part Time Roles available
Performance related bonus, 25 days leave rising to 28 days, health plan and pension scheme up to 20% combined contribution. Monday to Friday, no bank holidays.
Who we are?
Pelican Business Services are a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.
We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, 2021 and 2022 South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK
What you’ll be doing
Our Social Policy Team is responsible for administering our client’s highly regarded payment assistance schemes and special tariffs. We are proud to offer a variety of great ways to support customers who are finding it difficult to pay their water and sewerage charges and, as a Customer Service Adviser within the Social Policy team, you will use your excellent communication and decision-making skills to assess the best way to help.
This is a busy, challenging and very rewarding role. Working within a friendly and supportive team you will liaise with customers and third-party organisations such as the Citizens Advice Bureau to find resolutions to satisfy both customers and business needs.
What you need
We are looking for someone who has excellent verbal and written communication skills and the ability to tailor your communication to your audience. A self-motivated individual, with the ability to make sound decisions using your own initiative and negotiate effectively to ensure the best outcome for the customer and the business. You are a team player who can manage your time well and prioritise your workload.
Perks
- Opportunity to buy and sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- Optimise Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of life friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 1,200 retailers
The Important Stuff
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident committed employer - please let us know if you any additional support or help to assist you in your application.
We are popular and we may close our advert sooner than it says, we recommend you apply straight away so you don’t miss the opportunity to join us!
