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Job description

We are looking to recruit a Service Advisor at our site based in Bolton. Previous experience of working within the motor trade is essential.

We are a large privately owned dealer group employing over 350 employees, 60% of whom have been with us for 5 years or more. We have a strong relationship with the manufacturers we represent and have a passion for “driving excellence” in all that we do ensuring we connect with both internal and external customers and provide an exceptional customer experience.

The key responsibilities will include

· Communicating with clients about vehicle problems, insurance questions and warranty issues

· Maintain positive relationships with clients to ensure repeat and return customers

· Approaches transactions with a sales-minded professionalism and suggestively sell products and services to clients

· Answer customer questions about services, including when to expect vehicle repairs

· Use all methods of customer communication including online bookings, phone calls and in person interactions to schedule and book appointments, vehicle drop offs and pick ups

· Communicate with technicians about vehicle statuses and ensure that vehicles will be ready on time

· Act as an advocate for clients when communicating vehicle problems and needs to the repair department

· Liaise with technicians about part ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner

· Demonstrate extensive knowledge of the service department

The successful candidate should possess the following

· Previous experience within a vehicle service department

· Knowledge of vehicle parts and services

· Computer skills

· Strong customer facing skills

· Strong communication skills

· Team management

· Sales experience

· Enthusiastic and self-motivated attitude

Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the company’s strategic goals for driving excellence

Job Types: Full-time, Permanent

Salary: Up to £30,000.00 per year

Benefits:

• Company pension
• Employee discount
• Referral programme

Schedule:

• Day shift

Supplemental pay types:

• Bonus scheme
• Performance bonus

Experience:

• service advisor: 1 year (preferred)

Work Location: In person