Job description
We are looking to recruit a Service Advisor at our site based in Bolton. Previous experience of working within the motor trade is essential.
We are a large privately owned dealer group employing over 350 employees, 60% of whom have been with us for 5 years or more. We have a strong relationship with the manufacturers we represent and have a passion for “driving excellence” in all that we do ensuring we connect with both internal and external customers and provide an exceptional customer experience.
The key responsibilities will include
· Communicating with clients about vehicle problems, insurance questions and warranty issues
· Maintain positive relationships with clients to ensure repeat and return customers
· Approaches transactions with a sales-minded professionalism and suggestively sell products and services to clients
· Answer customer questions about services, including when to expect vehicle repairs
· Use all methods of customer communication including online bookings, phone calls and in person interactions to schedule and book appointments, vehicle drop offs and pick ups
· Communicate with technicians about vehicle statuses and ensure that vehicles will be ready on time
· Act as an advocate for clients when communicating vehicle problems and needs to the repair department
· Liaise with technicians about part ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner
· Demonstrate extensive knowledge of the service department
The successful candidate should possess the following
· Previous experience within a vehicle service department
· Knowledge of vehicle parts and services
· Computer skills
· Strong customer facing skills
· Strong communication skills
· Team management
· Sales experience
· Enthusiastic and self-motivated attitude
Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the company’s strategic goals for driving excellence
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
Experience:
- service advisor: 1 year (preferred)
Work Location: In person