Service Administrator - Mercedes-Benz of Croydon Croydon, England
Job description
About us:
Hedin Automotive London is a business in the UK operating across 4 sites in South London at Brooklands, Croydon, West Bromley and Dartford. It is 100% privately owned by Hedin Group who are the second biggest privately owned Motor Dealer in the world. We need an administrator to support our Service Team!
Position:
We are looking for a Service Administrator to join our team at Mercedes-Benz of Croydon.
This is a buzzing workshop, we expect the high levels of dedication and in return we will reward you with a salary and benefits package that reflects our commitment to you. The role of the service administrator is crucial to providing administrative support to all areas of the aftersales department, as directed by Aftersales Manager.
In this role you will respond to customers’ requirements, ensuring that no unauthorised work is undertaken and that customer queries are handled quickly and efficiently. You will also provide administrative support to the service department ensuring that all invoicing takes place in an accurate and timely manner and that documentation is processed in line with company procedures.
About you:
Alongside previous experience within a similar administration role, other skills and experience typically required include:
- Ideally automotive industry
- Excellent customer service and administrative skills
- Excellent organisation skills
- Ability to work effectively within a team environment
- Competent I.T (Information Technology) and system skills
- Comfortable working under pressure, at peak trading times
About the role (Overview):
Key responsibilities in this role include but are not limited to:
- To provide administrative support to all areas of the Aftersales department
- Job pack preparation
- Prioritising all invoicing and release notes
- To support the Used Car warranty claim process
- To invoice and claim manufacturer warranty repairs, retail repairs and Internal repairs to a suitably high standard that minimises queries and debt
- Follow company banking process
- WIP management including Rebooking for Parts received
- Updating customers with parts on order
- Administration support with work in process records
- Filing and archive management
Benefits:
- Opportunity to join our colleague car scheme
- 23 days holiday pa, rising to 25 after 2 complete years’ service
- Company pension scheme
- In service Life Assurance
- Access to an Employee Assistance Programme and Mental Health First Aiders
- Friends and family discounts for Service and Repairs
- Access to online benefits platform offering cycle to work, schemes shopping discounts and more
- Career development and progression both in the UK and abroad.
Hedin Automotive London Ltd are an equal opportunities employer. We are committed to a working environment that is inclusive and free from discrimination, we also provide our people with opportunities to develop their career as well join any of our internal working groups used to enhance and shape our future.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. This will include verifying your recent employment, address, credit history and standard criminal record check.
Please note we reserve the right to close a vacancy before the advertised closing date. For more information regarding our business please visit our website https://www.hedinautomotive.co.uk/
