service administrator Birmingham, England
Job description
Customer Service Administrator.
The Company:
We are the UK 's fastest growing supplier of branded team wear and accessories supplying brands such as Nike, adidas and Puma sportswear to sports teams, schools, colleges and Universities throughout the UK, Europe and the rest of the World.
For an insight into our expanding and exciting operation please visit the below link:
https://www.discountfootballkits.com/video
Job Purpose:
Working in a friendly team to provide a high level of customer service, assisting with enquiries, concerns and requests about orders and products.
Working Hours:
Working hours differ across periods of the year to meet customer demand.
Main Job Tasks and Responsibilities:
- Process website orders with suppliers, actively seeking alternatives whereby items are unavailable.
- Deal directly with customers predominately by email, responding promptly to all enquiries in a professional manner.
- Liaise with suppliers to resolve any stock issues.
- Provide customers with pricing and delivery information.
- Handle and resolve any customer issues.
- Organise workload to meet customers’ demands.
- Following Company Procedures.
- Process a variety of payment methods, including credit/debit cards, bank transfers, cheques and purchase orders.
Education and Experience:
Please note your application will only be considered if you have achieved the below:
- Educated to GCSE grade C or above in English and Maths.
- College / University education, or equivalent work experience.
- A minimum of 6 months’ experience in a customer service orientated environment which involved some telephone work.
- Previous experience in an administration role would be beneficial.
Key Competencies:
- Excellent attention to detail and accuracy.
- Good literacy and numeracy skills.
- Computer literate, including typing skills.
- Good sense of personal initiative; the ability to follow given procedures and guidelines in conjunction with personal problem solving skills to resolve issues.
- Ability to work independently but also actively participates in the team. Shares information and supports other team members. Is a positive member of the team with a positive outlook.
- Excellent organisational and time-management skills.
- Grammatically correct both in the verbal and written form.
- Good memory.
- High degree of self-motivation.
- Can-do attitude with the ability to work under pressure in a fast-paced environment
- Keen interest in sport is beneficial but not essential.
Job Type: Full-time
Benefits:
- Casual dress
- Employee discount
- On-site parking
Schedule:
- Day shift
Work Location: In person
Reference ID: CSKK23
