service administrator Coventry, England
Job description
Job Title: Student Services Administrator
Department: Student Services
Centre Location: Coventry
Responsible to: Student Services Manager
Job Role
To provide high standards of customer care to all students, visitors and stakeholders face to face, over the phone and email. To oversee the staff and office daily routine.
Personal Traits and Behaviours
The following traits and behaviours are expected for this job role:
- Excellent eye for detail
- ‘Can do attitude’
- Energetic and enthusiastic
- Confident
- Hardworking team player who is self-motivated
- Flexible
- Responsive and good communicator
- Open to and willing to learn new ideas
- Great listener
- Well-presented
- Time keeping
- Commitment to the company
- Stress management
- Emotional intelligence
Tasks Specific to the Job Role
The following tasks are specific to this job role:
- Meet and greet all students and visitors to the Centre.
- Candidate Registration – registering candidates for their courses and checking ID.
- Payment – taking payments and recording details on Ledgers and our internal System.
- Generate Course Materials – Printing Course materials, handouts and any other paperwork required for courses prior to course commencement.
- Registering candidates for the qualifications using Walled Garden.
- Exam Invigilation – All aspects of Invigilation of exams as and when required including some evenings.
- Updating database with Practical Assessment Results
- Certification – Check and post City and Guild Certificates to candidates.
- Liaise with other departments as required to provide support to students and colleagues.
- Provide administrative support to Team Leaders and Senior Management Team at the Centre.
- Daily checking and responding to the enquiries in the Students Services email inbox
General tasks
· To undertake any tasks required that are appropriate to the role and grade.
· Ensuring the general cleanliness of the Centre’s communal areas, reception, and Student Lounge.
· Refreshments – Ensure that the drinks machines are filled, and stock replenished as and when required.
· General administration duties - filing, post, telephone, and any other reception duties.
Education and Experience
· Level 2 qualifications in Maths and English or, GCSEs at grades C/4 or above (or equivalent) in English and maths would be ideal but not essential.
· Excellent IT skills (Microsoft Office, Word/Excel Internet, email).
Essential Qualifications and Skills
The following Qualifications and Skills are essential for the job role:
- Excellent interpersonal and communication skills, both written and verbal, whether this be face-to-face, by telephone or by email.
- Able to develop and maintain positive working relationships with individuals at all levels.
- Strong organisational skills.
- Good time management skills.
- Be able to multitask.
- Can follow instructions and procedures.
- A commitment to excellence.
- A strong commitment to student success.
- A strong sense of loyalty and commitment to the company ethos.
- Confidentiality mindfulness.
Desirable Qualifications and Skills
· Knowledge of Walled Garden desirable but not essential, as training will be given.
· To have worked in a Training/Learning environment.
Company Policy
· It is a requirement of all employees to read comply and adhere to all company policies and practices, including Safeguarding, Health and safety and Equality and Diversity.
Please Note:
Successful applicants will be required to complete a DBS application and supply two references.
Job Type: Full-time
Salary: £20,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Coventry, CV4 8HS: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Student Services
