service administrator Newbury, England
Job description
Customer Service Administrator
Overnight Parcel Department,
Newbury Office
Swift Logistics Group, one of Newbury’s largest employers and the largest independent courier company in the South of England, has, over recent years, coordinated significant growth of their Logistics Division’s across the UK; we are currently looking for candidates that want to join a well- established and professional overnight parcel delivery company based at our head office in Newbury. You will be working for a very friendly and supportive company with many opportunities to progress within the business for the right candidate.
Job Description:
The job role includes the following –
- Answering telephones
- Responding to clients’ enquiries via email
- Following up on customer’s parcel delivery issues
- Dealing general administration issues, such as invoice queries, hub fines,
- Hours of work are flexible, to be agreed, between the hours of 08.00 and 18.00hrs., working a minimum 8hr day.
Candidate requirement:
- The ideal candidate will need to work well under pressure, working within a very fast paced environment which is deadline driven
- Ability to multi-task
- Have a ‘Can-Do’ attitude and be willing to go the extra step to achieve customer satisfaction
- Must be a strong team player but also work well using their own initiative
- Good communication skills
- Accuracy and attention to detail is a must
- The candidate will ideally have experience in the parcel and logistic industry but this is not essential as full training will be provided
In return we offer a competitive salary (which can be negotiated based on experience). Full training and support in all aspects of the role will be provided.
If you are interested and feel that you have the qualities and/or the experience we are looking for then we would love to hear from you so that we can discuss further.
*** Interviewing now with an immediate start ***
Job Type: Full-time
Salary: £10.42 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Newbury: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Customer Service Administrator Newbury
Expected start date: 07/08/2023
