service administrator Rotherham, England
Job description
We are looking for an enthusiastic and flexible apprentice to join our high performing UK IT Team as a UK Incident and Problem Analyst Apprentice. This role would provide a great foundation for someone looking to start a career in IT Service Management.
The programme will include regular training and development events with other apprentices from across the business to support your personal development. You’ll have regular structured feedback sessions, and you will be assigned your own buddy to help you settle into your day-to-day role.
Role Overview
In this role, you will work closely with the Incident and Problem Manager and SIG key business stakeholders and service partners to develop your skills in the delivery of the Incident and Problem practices into the SIG UK business.
You will gain experience in supporting the management of major incidents end to end including its continuous improvement, communications, and escalations. You will be able to work well under pressure, whilst maintaining efficiency and professionalism.
We will provide you with the training to understand the effective methods of problem management, issues and risk management, and collation of trending data and root cause analysis activities so that you can collaborate with our IT resolver groups to support effective problem management. In doing so, you will provide essential support to ensure that branches can continue with their daily activity and provide a quality service to SIG customers.
This role will work closely alongside the Service Operations Manager, Enterprise Application Services Manager, IT Change and Transition and Service Supplier Delivery Managers. The Role will also be a key liaison and supporting presence to our Service Desk capability and you will gain knowledge in the production of reports and dashboards to support these areas. This will give you the learning to identify key areas of trend analysis for continual improvement/automation, for internal business support and external partners/suppliers.
Although this is an Incident and Problem role, it will provide you with a great foundation across the whole IT technology stack incorporating cloud-based technologies, communication and collaboration tools, data engineering and networks.
We will provide all the necessary systems training, alongside the apprenticeship qualifications, provided you can demonstrate that you are competent with computer technology, MS Office and in addition to above, can show:
- A high level of written and verbal communication skills
- Attention to detail
- Ability to manage conflicting priorities
- Ability to handle difficult conversations and objections
In return we offer:
- A very competitive salary of £10.58 per hour
- 25 days holiday + 8 bank holidays plus the option to ‘buy back’ up to 5 additional days
- Employee Assist portal with physical and mental health support and a team of Mental Health First Aiders
- Financial advice and support
- Sports and Social Club with monthly prize draw
- A full customisable benefits package with options that include a pension, life insurance, cycle to work scheme, share incentive, dental plans, private medical insurance and a share incentive scheme
- A discount portal for retail discounts and points
- Long service recognition – which starts at just 5 years’ service
You will work between 08:30 and 17:30 Monday to Friday. The expectation is that the successful candidate will be in the office 3 days a week.
If you think you could be the person we are looking for, apply now including a cover letter telling us why you are the right person for this role.
SIG Plc. is a large employer and leading supplier of specialist building materials to trade customers across Europe. We have strong positions in our core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products.
Born ‘green’, sustainability is at the heart of what we do. The people as SIG regularly describe us as a ‘family’ and our colleagues often stay many years. You will be joining a company that cares about our people, our business and the environment.
SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.
https://www.sigroofing.co.uk/apprenticeship-programme/
Job Type: Fixed term contract
Contract length: 18 months
Salary: £10.58 per hour
Benefits:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Rotherham: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 14/07/2023
Reference ID: App14507
Expected start date: 04/09/2023
