service administrator Normanton, Yorkshire and the Humber, England
Job description
Customer Service Administrator
Normanton
£20,500 - £22,000
4 day or 5 day flexible shifts also available over a weekend i.e. Friday – Monday or Thursday – Sunday etc. (extra payment made for this role)
Do you have excellent customer services experience? Are you a well organised administrator? Are you a confident communicator both written and verbal? If so, we want to hear from you! Morgan King are actively recruiting for a Hire Desk controller to join our client on a permanent basis based in Normanton. This is a fantastic opportunity to join a growing business that really look after their staff and have a culture to promote from within.
The role includes:
- Responsible for smooth running of Key Accounts and/or General Orders.
- Ensure all orders are taken in detail and processed correctly.
- Create, input and ensure accuracy of orders onto the company system to minimise account queries and potential credits.
- Ensure relevant spreadsheets (as applicable) are updated daily/weekly
- Answer all incoming calls within 3 rings in a polite and professional manner
- Achieve all targets and KPI’s that are set for individuals/Administration team
- Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.
- Any customer queries must be dealt with quickly and efficiently.
- Line Manager or Director requests are to be completed within the same day or within timescale provided by them.
- Liaise and communicate effectively with all levels of staff.
****Full training is provided****
Qualifications required:
- Confidence with IT and Microsoft packages including Excel
- Previous Administration and Customer services experience
- Able to follow company set policies and procedures
- Willingness to learn new processes
- Excellent communication skills both written and verbal
Benefits:
- Company pension
- Discounted or free food
- On-site parking
If you are looking to work for a business that support their staff and offer excellent training and development, apply now!
Job Types: Full-time, Permanent
Salary: £20,027.00-£22,000.00 per year
Benefits:
- Company pension
- Flexitime
- Free parking
- On-site parking
Schedule:
- Day shift
- Flexitime
- Overtime
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Normanton: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
- Administration: 1 year (required)
Work Location: In person
