service administrator Camberley, England
Job description
Are you looking for a fast paced Customer Services role? Would you like to part of the team behind Ecotone’s portfolio of brands – Clipper Teas, Whole Earth, Kallo and Mrs Crimble’s?
And would you like to join the first and largest multinational food company to become B Corp whose passion is to play our part in being a force for good? Biodiversity is vital for the health of our planet yet it is under threat with species loss of 68% in the last 50 years. At Ecotone we’re wishing to change the way food is produced by adopting and promoting a better approach to growing healthy, delicious food which champions Bio-Diversity.
Key responsibilities of our Customer Services Administrator include:-
· Provide Customer Service to retailers, processing orders and returns and dealing with queries
· Monitor and maintain levels of supply working alongside third party (3PL) warehousing to ensure that customer requirements are met and costs kept under control
· Check and ensure inbound EDI orders are received correctly and liaise with customers to rectify any issues
· Manage orders in line with current stock levels, informing Customer of shortages
· Processing orders via AI tool and / or manual input, including sample orders
· Liaising with customers regarding queries, delivery issues and returns/claims resolution
· Manage general queries which includes supermarket complaints management
· Analysis of order data – making recommendations where possible to improve order efficiencies
· Raising returns or collections from customers (ad-hoc)
· Liaise with 3PL to ensure returns are booked back into stock in timely manner to reduce held payments and invoices
· Raise pro-forma invoices: print and email to customers
· Ownership of customer portals where required
· Governance of all other SAP reported issues with stock management and order processing
· Exports: Process orders, liaise with customer advising weights and dimensions, expiry dates and collection details: raise necessary paperwork (COI/Export Clearances); arrange containers to collect and send out samples (where required)
Our ideal candidate will have at least 1+ years’ experience in a Customer Services team.
What you can expect from us is a fast-paced, challenging and fun working environment. Our CARE values (cooperation, agility, responsibility and entrepreneurship) are core to our success and we offer a wide range of health and wellness programmes and activities to all. We encourage everyone to learn and grow – whether as experts in their chosen area or to try something new.
Finally, in this ever-changing world, being flexible and adaptable to new situations will be crucial.
We hope you’re interested and look forward to hearing from you.
Job Types: Full-time, Permanent, Graduate
Salary: £21,000.00-£26,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay
- Transport links
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Camberley, GU17 9AB
Reference ID: CSA
Expected start date: 04/09/2023
