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Job description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and forward-thinking environment? If so, we have the perfect opportunity for you!

EasylifeIT (Part of DSM Group) are a leading Managed Service Provider (MSP) that takes pride in offering cutting-edge solutions to our diverse range of clients. Our mission is to deliver unparalleled services and support to help businesses succeed in an ever-evolving digital landscape. We believe in fostering a collaborative and inclusive work culture that encourages innovation and personal growth.

As a Customer Service Administrator you will be an essential part of our customer-centric team. Your primary responsibility will be to provide exceptional support and assistance to our valued clients. This will involve:

• Responding to client enquiries and providing prompt, knowledgeable, and friendly assistance via phone, email, and chat.
• Troubleshooting technical issues and coordinating with our technical team to ensure quick resolution.
• Managing and updating customer accounts and information in our CRM system.
• Collaborating with various internal teams to ensure seamless service delivery.
• Assisting in the development of customer service policies and procedures to enhance overall efficiency.
• Proactively identifying areas for improvement in our service offerings and suggesting innovative solutions.
• Maintaining up-to-date knowledge of our products, services, and industry trends.

Requirements:

• Previous experience in customer service or a related role is preferred.
• Strong communication skills and the ability to articulate technical concepts in a clear and understandable manner.
• A passion for delivering exceptional customer experiences and a dedication to problem-solving.
• Basic technical knowledge and the willingness to learn about our products and services.
• Excellent organisational skills with the ability to multitask effectively.
• Proactive and adaptable approach to work, with the capacity to thrive in a fast-paced environment.
• Familiarity with CRM systems and ticketing platforms is a plus.

Job Types: Full-time, Part-time

Salary: £22,000.00-£24,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Peterborough, PE8 6NE: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Reference ID: HR