Service Administrator United Kingdom
Job description
Ensure all incoming service requests are logged on Alarm Master
Accept calls on client portals and issue ETA
Ensure works (service calls) are planned in for attendance by prioritising by SLA & ensuring maximum productivity.
To recognise and arrange OOH jobs, 2 man jobs, plant required for jobs
Ensure client PPMs are planned in to ensure SLAs are met
Ensure Escalation/chase e-mails are dealt with and assist where appropriate
Check ‘in progress’/’service incomplete’ jobs to ensure no return visits or out of scope works have been missed
Receive information of breached jobs and assist in replanning to remedy the situation
Providing holiday cover assistance for other team Service Co-ordinator / Call Planners.
Ensure jobs that have or will breach the threshold are flagged to Compliance Supervisor to be actioned
At City Building Engineering Services we firmly believe in a collaborative approach to doing business. By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost effective and efficient way.
Our teams of dedicated professionals are passionate about what they do. This has allowed our client base to steadily grow, whilst maintaining a high percentage of repeat business.
Throughout our six regional offices we operate nationally with a comprehensive in-house resource allowing the delivery of all aspects of a construction and engineering project from procurement and design through to project management, installation and maintenance.
We pride ourselves in being ahead of the curve in regards to innovations, particularly in regards to energy saving, where we have planned, designed and installed many cost and energy savings initiatives. CBES is a subsidiary of the City Facilities Management Group.
Pension Scheme
Retail Discounts
Cycle to Work Scheme
