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Available Job Today Job Title: Service Activation - Customer Booking Assistant

Salary: £20,000 - £24,000

Location: Kings Hill, Kent

THE ROLE

We are looking for an enthusiastic, self- motivated and extremely organised Customer Bookings assistant to join our ever-expanding Service Activation Team. You will help organise our installation appointments with our customers ensuring an efficient and friendly customer experience with every call.

THE DAY JOB

• Managing inbound calls and outbound calls with customers, booking installation appointments
• Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
• Demonstrate a strong working knowledge of help topics, job scheduling
• Use computer systems to manage customer appointments, record call details, and log tickets
• Effectively manage own workload
• Demonstrate strong customer service when speaking to customers
• The role is principally working within Customer Bookings. However, you may also be required to carry out other tasks within the Service Activation department.

WE'D LIKE TO SPEAK TO YOU IF...

• You will demonstrate high levels of customer service
• You must possess exceptional communication skills
• Ability to collaborate with internal and external stakeholders
• Strong IT literacy, analytical ability and logical thinking are a must
• A collaborative and innovative approach to service delivery and problem solving
• You must have a willingness to learn and grasp new skills quickly
• Candidates must have a GCSE pass or equivalent in maths and English

WE’LL LOVE YOU IF…

You will have at least one years’ experience in a similar role, preferably gained within the communications industry.