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BOUNCE is recruiting London Battersea Power Station !

Description

"State of Play is a highly innovative creator and operator of technology enabled experiential leisure concepts. For nearly a decade since launching its first concept, Bounce, in London in 2012 the State of Play team has gone on to create, launch and operate several more industry leading experiential concepts in both the UK and the US.

The engaging nature of the gameplay created from taking long established and much-loved activities and reimagining them combined with the venues themselves creates truly playful and memorable social environments, and this can be seen in both our Bounce venues and Hijingo. Curating a state of play for our guests is at the very core of our DNA and what our amazing teams are striving to deliver every day."

Job Title: Waiter

Reports To: General Manager

Overall Purpose

As a waiter, you will be responsible for providing excellent guest service by welcoming guests, communicating allergens and dietary requirements, delivering food and beverages, managing activity bookings, and collecting payments. We're looking for a team player with a confident, self-motivated, and friendly attitude, who takes pride in delivering an exceptional guest experience and is always looking for ways to improve.

Key Responsibilities

• Welcoming all guests to designated section.
• Communicating allergens and dietary requirements to guests and kitchen
• Delivering food and beverages to guests and checking back to ensure satisfaction.
• Managing bookings for activity from start to finish.
• Escalating complaints to management
• Providing excellent guest service
• Providing excellent guest service
• Collecting payments from guests

What Are We Looking For

A Bounce Waiter...

• Has a positive, friendly attitude and a willingness to help others.
• Is a confident and self-motivated individual who is able to work as part of a team but also independently.
• Is someone with plenty of initiative and a can-do attitude.
• Has an inquisitive nature, always looking to improve their skills.
• Is someone who is obsessed with giving their guests a great time and will go above and beyond to deliver it

Our Leadership Principles

At State of Play we believe everyone can be a leader; whether that's leader or 1, 2, 100 or simply leading yourself forward we have identified the principles that we believe all of our Team should try to demonstrate.

Listen to the Customer both external customers and internal customers
Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
Test and Learn, by elevating, educating, and developing through continued training and learning.
Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
Show Urgency, get things done quickly and accurately.
Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
Be both Independently Minded and a Team Player, by communicating issues and viewpoints to assist in better productivity and teamwork.
Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other.
Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

What We Offer

• FUN

Details

Salary: £12.42 - £13.92 / Hour

Schedule: Part Time / Full Time

Experience: Minimum of 1 year experience

Location: Upper Ground Floor, Turbine Hall B, The Power Station, London SW11 8BZ

Skills: Team Building / New openings

By applying you confirm you have these skills.

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