SEO Business Engagement Co-Ordinator - Rosa Service Organisation East Kilbride, Scotland
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Job summary
Would you be interested in making a meaningful contribution to the UK’s national security, whilst enjoying an enviable work-life balance, 25 days holiday (rising to 30), all with the added benefits of a civil service pension scheme?
You’re home.
Whilst we sit in an established government department, the team structure and ethos is dynamic and agile, more akin to a modern tech start-up. We are pioneering new ways of delivering classified technology services across government, and we’re having fun doing it.
Job description
Rosa is a central government IT system that enables collaborative working at SECRET. Providing SECRET collaboration and communication across 166 countries around the world, allowing users to create and share data securely on a desktop, laptop and mobile. This ground-breaking work is protecting our national security whilst enabling government to access solutions that exceed anything previously seen in this space.
We are looking for 2xSEOs Business Engagement Coordinators who will report to the G7 Business Engagement Manager and work alongside the other Business Engagement Coordinator (in post). Together, they will play a key role in helping to shape and deliver the engagement strategy. The role(s) will also involve engagement with Government Security Group and the continuing delivery of Government Cyber Security Strategy.
Joining the established Business Engagement Team, you will build a strong working relationship between the Rosa Service Organization and its funding Government Partners through delivery of a great service. In addition, the post holder(s) will facilitate and support Senior Leadership engagement activities ensuring governance and capture of relevant business intelligence to support delivery of increased understanding of Rosa’s Partners.
The Business Engagement Team includes Business Engagement Coordinators, Communication and Marketing Manager, Content and Training leads. The Team work together to deliver the annual Rosa Conference, Partner Forums and events, external events and other engagement activities. You will play a key role in helping us shape and deliver our engagement strategy.
This role offers a unique opportunity to work in a cross government shared service model and to support RSO Senior Leadership Team to help shape and influence the continued development of the Rosa Service.
Rosa is growing through a three year investment strategy, so now is a great time to join us and be part of our journey!
The successful candidate will:
- Develop excellent working relationships with Rosa Partners, including stakeholders at all levels and maturing RSO’s partner engagement capability.
- Work with the Senior Leadership Team to facilitate and support their engagements with Rosa Partner counterparts.
- Understand Partner business needs, draw logical conclusions, make sensible suggestions, that meet both Rosa’s strategic direction and our Partner’s needs, and advocate and negotiate with the wider Rosa Team to achieve good outcomes
- Build and maintain effective relationships with senior colleagues and Partners to support and improve the Rosa service, with an understanding of how the role fits with others.
- Help Partners make best use of the available Rosa service, play a key role in maximizing the overall return on the programme investment
- Understanding the shared services ecosystem and ensuring that Rosa continues to support our partners business needs and priorities while contributing to the continuous improvement of the Rosa Service.
- Support the Business Engagement Manager in the development of improved ways of working, process development and implementation.
- Work with the Business Engagement Manager to manage new Partner requirements via the RSO ‘Front Door’ process
Person specification
Responsibilities
- Influence stakeholders and manage relationships effectively to build long-term strategic relationships which will facilitate and deliver business outcomes for Rosa and its Partners.
- Identify and engage with Partners, users or stakeholders to collate Partner business needs and feedback.
- Drive effective customer service and Rosa strategic priorities by building a working knowledge of partners longer term strategy, operating models, needs and priorities, ensuring this information is known to relevant parts of the Rosa Service Organisation
- Facilitate and attend Partner meetings and forums to provide communications and information for all related service activities
- Operate regular partner engagements, including senior leadership partner engagement activities, and maintain an accurate audit trail of all stakeholder engagement, ensuring all contact and activities are recorded on stakeholder database.
- Drive adoption of Rosa by providing leadership and education on Rosa to partners on existing services and common use cases supporting them to make the best use of Rosa
- Support the continual improvement of the Business Engagement Team processes.
On occasion, deputise for Business Engagement Manager at stakeholder engagements, governance boards or mentoring of Business Engagement Team members.
Essential
- Experience of managing engagements with a client base, and developing and successfully implementing stakeholder engagement plan
- Experience in educating customers about available capabilities and services
- Knowledge about customer service, with the ability to grasp the requirements of customers and take these forward across different parts of the business
- Ability to influence senior leaders within your own organisation and partners.
Desirable
- An understanding of issues pertaining to product and service development
- Familiarity with using confluence or CRM systems
- Project management skills
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Seeing the Big Picture
- Working Together
Technical skills
We'll assess you against these technical skills during the selection process:
- Stakeholder relationship management (IT operations).
- Strategic Thinking
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
How To Apply
Step 1.
Submit a CV outlining your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please ensure you have provided reasons for any gaps within the last two years.
Step 2.
A Suitability Statement using no more than 750 words outlining what you can bring to the role with your experience outlining your experience against the essential and desirable criteria above and in the candidate pack attached.
Step 3.
Additional Eligibility Questions. Answers to these questions will determine if you are eligible to apply. Please refer to the T&C document attached to the advert for more information.
Applications will be sifted anonymously so please remove any biographical data that would identify you.
As part of the online application process, you will be asked several diversity-related questions. If you do not wish to provide a declaration on any of the characteristics, you will have the option to select ‘prefer not to say’. The information you provide when submitting your application will help us monitor the Civil Service commitment to diversity and inclusion. You can refer to the Civil Service Diversity and Inclusion Strategy for more information.
Feedback will only be provided if you attend an interview or assessment.
Security
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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