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University Hospitals Birmingham NHS Foundation Trust is supported by the Switchboard department supporting communication services for all Trust sites. The successful applicants will be responsible for the consistent delivery of a high standard Telephony service, operating as the focal point for the Trust promoting a positive and courteous manner. The department is currently introducing a number of service improvements including the implementation of new switchboard software, upgrading our technologies and merging services. The roles are currently based on the Heartlands site but there are plans to re-locate to the Fiveways area of Birmingham next year