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Job description

A fantastic opportunity (HOME BASED) has arisen to join a SME Tour Operator Company called ‘Round The World Destinations’. You will be responsible for developing and securing tailormade travel packages and multi-stop around the world flights sales, whilst meeting your overall KPI sales targets. You will work closely with the Sales & Marketing Director to support and lead social media and other marketing campaigns and for overall customer satisfaction.

The successful candidates will join our Sales team reporting directly to the Sales & Marketing Director, making every element of the customer’s journey a ‘FIRST-CLASS’ experience resulting in a perfect holiday, simple and stress free.

You will be the first point of contact for our customers, providing excellent customer service. From making a payment to changing dates of a holiday as we are here to assist customers with their pre and post-holiday queries across our multiple contact and communication channels.

If you are; passionate about sales and delivering a customer experience that is one to remember, you’re a team player and ready to work in a fast paced and challenging environment. You are just what we are looking for.

We will provide an ‘Excellent’ remuneration package including pension scheme after your probation period also.

MUST BE UK BASED & LOCATED

Job Description

Role and Responsibilities

· Achieving Sales Targets and KPIs, reporting directly to the Sales & Marketing Director

· Converting Travel Quotes into Sales

· Taking enquires via our multiple contact channels - telephone, messaging platform, email and social media.

· Taking ownership of effectively dealing with customer queries and trying to resolve any issues in a confident and professional manner.

· Providing customers with experienced travel advice

· Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries.

· Processing customer requested amendments to their upcoming holidays.

· Consistently demonstrating a strong focus and drive to achieve targets within agreed deadlines.

· Working as part of a team as well as working independently (Homebased) to handle and manage workloads.

· Demonstrating up to date product and brand knowledge while having an in-depth knowledge relating to our portfolio of destinations and supplier products.

Qualifications and Education Requirements

· A senior qualification in Travel and Tourism would be ideal. But not essential. Experience is as important

· Formal Sales Training within a Travel environment would be desirable

Typical Candidate Experience

The successful candidate will have come from a travel background with over 4 years experience in online and tele-sales, with a proven track record in achieving sales targets. An experienced traveller, you will be able to effectively communicate your experiences to customers to provide them their dream holidays. Experience of using a GDS is essential.

Preferred Skills

· Over 3 years experience of working in the round the world and long-haul travel industry.

· Experience of using a GDS and supporting software systems – Preferably Amadeus

· Strong ability to close quotes

· Significant Travel experience across many countries

· Significant understanding of multi stop flight tickets

· Strong Negotiation Skills

· Strong Sales conversion skills

· Proven Closing Sales Conversion Skills

· MS Office Applications

· Proven Track Record of achieving sales KPI’s.

· Strong numeracy skills

· Ability to work well under pressure and on own initiative to meet sales targets.

· Ability to effectively prioritize, plan and organize work load to meet sales target.

· Ability to resolve customer issues in a professional and empathetic manner.

· Strong attention to detail.

· Sound interpersonal and rapport building skills.

· Outstanding communication skills, written and oral.

· Customer Relationship building - Essential

Skills in the following: Desirable

· Strong Knowledge of CAA Package Travel Regulations (PTRs) - Desirable

· WETU system – Desirable

Job Types: Full-time, Permanent

Salary: £25,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Company events
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

COVID-19 considerations:
Working from Home and UK Based

Work Location: Remote

Application deadline: 13/04/2022
Reference ID: RTWD STC01