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Senior Trainer, C2S2 Learning & Development Edinburgh, Scotland

Amazon UK Services Ltd.

Full Time Edinburgh, Scotland 30100 - 42084 GBP ANNUAL Today

Job description

• Experience in the full training lifecycle (needs identification/design/delivery/evaluation/embedding) • Experience defining program requirements and using data and metrics to determine improvements • Experience in program or project management • Demonstrated experience of managing training needs analysis and developing training roadmaps. • Proficiency in MS Office: Word, Excel, Visio, PowerPoint, and Outlook • Excellent decision making and organizational skills • Sense of ownership and pride in your performance and its impact on company’s success • Outstanding managerial skills • Great interpersonal and communication skills

Amazon is seeking a bright, motivated and hardworking individual to fill a Customer Service, Senior Trainer Position. The ideal candidate possesses a strong business acumen, program management skills, is a good team player who can earn trust of stakeholders, can innovate on behalf of customers and can deliver results in ambiguous situations. You will be responsible for fostering a culture which thrives on doing the right thing for our customers, colleagues, programs and business teams, taking ownership for your actions and working together to help drive engagement and performance across your respective operational unit.

Key job responsibilities

Engage with stakeholders, evaluate business problems, and conduct need analysis exercises to identify training opportunities.
Write/support writing business review documents, status reports etc., aligned to Amazon business writing standards.
Lead L&D projects and programs, adopting a project management methodology.
Develop the L&D team on project and program management disciplines. Be seen as a role model in this space.
Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and solve performance challenges by finding the appropriate resources in suitable formats
Drive improvements in training performance by innovating and sharing best practices globally.
Identify progressive tools and technology enablers that will improve effectiveness of training classes.
Own the reporting and communication of training performance metrics to all the relevant Stakeholders.
Ensure that you always act as a role model and create a positive and professional learning and facilitation experience that learners can aspire to.
Develop a strong professional network of connections on social networks like twitter, pulse, Facebook, LinkedIn with whom you interact and learn from on a continual basis and which you regularly review to ensure they bring you value.
You solve performance challenges by finding the appropriate resources in suitable formats.
Ensure the end to end delivery roadmap is communicated and stakeholders are fully engaged.
React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts
Drives best practices standardization across all sites in region

A day in the life
To lead and manage L&D projects and programs aligned to the teams yearly strategy.

• Certification in Training Practice. • Prince 2 or equivalent. • Critical thinker with innovative problem-solving skills. • Experience in collaborating with instructional designers, training design teams/content developers to build training content. Knowledge of authoring tools is a plus. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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