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Job description

We are offering an exciting opportunity for 2 experienced Clinical Systems Support staff to work within ELFT's Clinical Systems Helpdesk team. The successful candidates will have experience of clinical systems configuration, with in depth knowledge of RiO configuration. The post holder will be expected to provide an excellent level of clinical systems support and customer care. It is essential that applicants are self-motivated and have a proven track record in a Health & Social Care environment. The post will be based in Bethnal Green, supporting over 6000 staff across sites in East London and Bedfordshire. If you feel you are suited to the role and have the necessary experience and skills, then we would like to hear from you.

The Senior Systems Service Desk Analyst is a key role within the systems team. The role is responsible for assisting in the management and delivery of operational services to the Trust, ensuring the system administration function is delivered in accordance with Service Level Agreements whilst maintaining high levels of system availability and customer
satisfaction.

The role utilises technical expertise to provide first and second line support for clinical systems, ensuring that requests from users for assistance are handled promptly and effectively and in accordance with Service Level Agreements (SLA’s).

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations

Duties include:

• Responsible for managing and resolving assigned incidents and requests to meet

SLAs

• Ensure all requests, incidents, updates and resolutions are recorded on the

Digital call logging system in a timely manner and assigned to the correct team.

• To provide support for Trust clinical systems and other record systems including

local and national systems, ensuring that such systems are configured correctly

• Escalate any recurring problems which users are experiencing, so that a more

comprehensive and effective solution can be applied

• Ensure that clinical systems associated documentation is maintained and

updated

• Offer proactive support and advise to staff, highlighting any modifications or

improvements that would be of benefit

• Maintain the credibility of database and system profiles for systems supported by

the Systems Team.

• To support good data quality in the Trust’s clinical systems. To identify and

communicate data quality issues in the trust’s clinical systems to end users and
service managers and where appropriate action these issues.

• To liaise with Service Managers, Clinicians and Support staff to ensure the

accurate configuration and use of the Trust's clinical systems.

• Adhere to Trust Information Security Policies at all times, in particular ensuring

that there are no breaches of confidentiality as a result of your actions.

• Carry out basic system configuration duties, set up new users, create/maintain

clinics, delete documents etc