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Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites. Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Chief Operations Office

Inmarsat’s Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT

Primary role purpose:

The Senior Systems Engineer is responsible for supporting the portfolio of safety services shown below, with a primary focus (75%) on the Maritime services and a secondary focus (25%) on the Aeronautical services.

• Inmarsat-C (Maritime);
• MSDS (Maritime Safety & Distress Service) (Maritime);
• Classic Aero (Aeronautical);
• SwiftBroadband Safety (SB-S) (Aeronautical)

The role involves ensuring that these services are operating correctly at all times, responding to incidents, taking corrective action when needed and proactively managing both the short-term (e.g. system faults, configuration changes, security vulnerabilities) and long-term (e.g. future enhancements) operation of these services.

Key Responsibilities:

• Supporting the systems that provide safety services, ensuring that they are meeting their required levels of availability and performance;
• Leading third-line response to faults and failures and working to resolve them in a logical, methodical and efficient manner;
• Managing all changes and enhancements to safety services systems, ensuring that service availability is not compromised;
• Performing regular health checks and monitoring of all safety services systems and responding proactively to any issues before they affect system integrity;
• Working with equipment manufacturers, software developers and other internal and external stakeholders to define, implement and validate changes and/or enhancements to safety services;
• Writing and maintaining operational documentation (including procedures, “How-To” guides and training materials) relating to safety services systems;
• Keeping up-to-date with technological advances and recommending changes and improvements to safety systems where appropriate;
• Participation in an after-hours on-call support rota.

Essential Knowledge and Skills:

• Degree-qualified in a relevant discipline (post-graduate qualification preferred);
• Working knowledge of satellite communications principles (e.g. link budgets, satellite operational characteristics, etc.);
• At least 5 years’ practical experience in a satellite- or communications-related field, ideally gained in an operational environment;
• Familiarity with linux operating system at command-line level (any flavour but RHEL preferred);
• Experience of TCP/IP networking (basic troubleshooting and performance monitoring);
• Ability to prioritise and manage multiple, overlapping tasks;
• Attention to detail;
• Time management and organisational skills;
• Proactive, self-starting approach;
• Keen to learn new skills and technologies;
• Able to work effectively unsupervised or in a small team.

Desirable Knowledge and Skills:

• Familiarity with Inmarsat’s safety services (Inmarsat-C, MSDS, Classic Aero, SB-S).
• Familiarity with linux server applications (e.g. Apache, MQTT).
• Experience of linux shell scripting, Python or perl (ability to create simple, ad hoc scripts).
• Familiarity with SQL database configuration, administration and maintenance (Oracle, MySQL or PostgreSQL).

You must be eligible to work in this location advertised.

Inmarsat Values:

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

• Customer – Providing a unique value to our customers
• Accountability – taking ownership, getting results and keeping our promises
• Respect – collaborating, embracing diversity and valuing differences
• Excellence – creating bold solutions for our customers and putting quality at the heart of everything we do