Senior Support Engineer Saint Helens, West Midlands, England
Job description
Senior Support Engineer (St. Helens)
Office Based
Full Time
Permanent
Salary: £40,000.00 - £45,000.00
Due to continued growth, IT Support 365, a leading Managed Service Provider have a fantastic career opportunity for a Senior Support Engineer to join their existing team in this specialised role.
About the role:
You will already have at least 3 years experience providing 3rd line support to clients in a Microsoft environment. You will be dealing with clients remotely including escalations and so previous experience working in this setting is essential.
Job Description:
Your role will be to provide technical advice and practical assistance to our clients and end users including the following functions:
- Microsoft 365
- Assisting in 1st/2nd line technical support to our client's staff, answering support queries.
- Implementing IMACS (Install, Moves and Changes).
- Provide 3rd line server support in conjunction with our Service Desk team.
- Diagnosing and resolving of complex issues in a Microsoft environment:
- Windows Server 2019
- Hyper-V
- Exchange
- SQL
- Active Directory
- Azure
- SharePoint
- Excellent problem solving and trouble-shooting skills with an ability to isolate problems to specific parts of a system and diagnose under tight time constraints.
- Resolving issues with PC’s, networks and networked devices (printers, scanners, switches etc)
- Performing System administration and maintenance.
- To take ownership of user problems and be proactive when dealing with user issues.
- Creating and updating technical documentation including work instructions, standard operating procedures/manuals
- Project activity including making technical recommendations in the scoping of IT projects for clients
- Coaching and mentoring 1st/2nd line engineers/analysts upon resolving escalated issues
Requirements:
- 3 years experience in 3rd line support role
- Experience of Microsoft 365 Azure, AD, SQL & Hyper-V , M365 migrations essential!
- Microsoft, CompTIA, Cisco or other manufacturer accreditations/qualifications.
- Experience of working to SLA’s.
- Experience of working with an ITIL ITSM environment
Our hours of operation are between 8am and 6pm and so you will be required to work between these hours.
From time-to-time, you may be required work outside the office hours due to client or project requests and so you will be flexible.
Work remotely
- No
Job Types: Full-time, Permanent
Salary: £35,000.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
COVID-19 considerations:
Hand sanitisers are on site with face masks provided for client visits. We also conduct temperature checks daily.
Experience:
- Hyper-V: 3 years (preferred)
- 3rd line technical support: 2 years (required)
- Microsoft 365: 3 years (required)
Work Location: One location
Expected start date: 01/03/2023
